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Bill
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October 9, 2022 at 10:57 am
Our Event Espresso registration form keeps displaying an error message that says “Missing g-recaptcha response”. As a result, our customers are not able to complete the registration process to attend training courses. Please help.
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Garth
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October 10, 2022 at 10:29 am
Hi Bill,
What are your Recaptcha registration form settings in Event Espresso? Navigate to: Event Espresso -> Registration Form -> Reg Form Settings and let me know what you have there.
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Bill
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October 10, 2022 at 12:43 pm
Hi Garth, Here are the settings:
Email validation = WP default
Copy Attendee Info Settings = Yes
Bot Trap Settings = Yes
reCAPTCHA Anti-spam Settings = Yes
Invisible reCAPTCHA Protection – “Form” = Yes and Ticket Selector = Yes
reCAPTCHA Appearance = Invisable
Invalid Checkout Access = array (‘192.163.214.247’ => array (0 => 514,
Track Invalid Checkout Access? = Yes
Reset Invalid Checkout Data = No
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Tony
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October 11, 2022 at 2:40 am
Hi there,
I’ve just tested a registration on your site and didn’t run into an issue with reCaptcha.
Are you still having issues with it?
It looks like something (I’m guessing GravityForms) has added reCaptcha to every page on your site which may be conflicting with EE’s reCaptcha.
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Bill
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October 11, 2022 at 9:17 am
Thanks Tony! I temporarily deselected EE recaptcha to run on the registration form and ticket selector to allow customer to register for courses. I’ll check GravityForms as you mentioned and also Wordfence to see if one of these apps have added recaptcha to every page. If the problem continues, I’ll get back in touch with EE. Thanks for your guidance. Bill
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