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Random Customers not showing as registered after paying with Paypal

Posted: October 28, 2021 at 9:17 am

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support@sageisland

October 28, 2021 at 9:17 am

We have customers that register for a class and are sent to Paypal. They successfully pay and we do see their transaction in Paypal but they are not in the backend of Event Espresso as a registered attendant. This happens very randomly but enough that it is very worrisome.

Thanks/


Harshad Mane

  • Support Staff

    •

October 29, 2021 at 2:58 am

Hi there,

Does in the backend it shows the payment status as Incomplete?

Regards,
Harshad

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Updated by Harshad Mane 2 years, 11 months ago ago

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