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Quickbooks will not connect

Posted: May 14, 2021 at 1:58 pm

Viewing 4 reply threads


mobloggy

May 14, 2021 at 1:58 pm

Quickbook will not connect. We get this message

There was an Error while trying to request a request_token, please try again.


ssemse2012

May 15, 2021 at 9:05 am

I’m having the exact same issue…


Tony

  • Support Staff

May 17, 2021 at 5:38 am

Hi there,

Is this a new connection to QuickBooks or has the site been connected before?

Do you have OAuth version 1 or 2 selected in the payment method options? (Most Quickbooks accounts use Auth2 so if using 1, switch that over to 2 and save, then try reconnecting)


mobloggy

May 18, 2021 at 11:44 am

It was an existing connection using OAuth 1.


Tony

  • Support Staff

May 19, 2021 at 4:47 am

Hi there,

Are you still getting the same issue?

It looks like there was an issue on quickbooks side, OAuth wouldn’t work for me when you reported the above and we spent some time investigating. We haven’t pushed any updates as yet and OAuth has now started working as expected for me.

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