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Von Ralls
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November 16, 2013 at 4:01 pm
I can’t get payments to quickbooks from the plugin. I have customers try to pay me, I see that they registered, but payment just gets stuck in “Pending” and never makes it to my quickbooks account. I’m not sure how to troubleshoot this.
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Von Ralls
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November 16, 2013 at 4:02 pm
Oh, and quickbooks points the finger back to the plugin obviously.
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Dean
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November 18, 2013 at 1:49 am
Hi,
Are there any error messages?
Have you enabled logging to see if there are any errors there (see General Settings, Enable full Logging option)?
Are payments being marked as complete on the Thank You page and in the admin?
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Von Ralls
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November 18, 2013 at 2:03 pm
I’ve turned logging on and tried to register with my card. I get:
Transaction Failed
2040: Authorization Error
There was an error in the transaction process, try again. Event logged.
How do I view the logs?
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Dean
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November 19, 2013 at 12:29 am
Hi,
Sorry I should have said, log files are found at uploads/espresso/logs.
The only other similar item I can find in the forums, is this post https://eventespresso.com/topic/2040-authorization-error-quickbooks-mechant-services-settings/ where the user still had the Development server setting active. Can you double check the settings in Payment Settings page to make sure they are correct please?
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Von Ralls
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November 20, 2013 at 5:37 pm
Ok, so this fixed it. I had to redo the ticket from quickbooks. In “Payment Settings” and under quickbooks, click on the question mark next to quickbooks connection ticket. Then click the second link. After creating the account, click here to link Event Espresso to your QuickBooks Merchant Services account Then copy the new ticket code into the box. Then go log out like the instructions say. That worked for me.
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Dean
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November 21, 2013 at 12:43 am
Glad you got it working and thanks for posting your solution!
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