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brent verco
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August 12, 2014 at 4:55 am
I would like to be able to be sent an admin email when sombody registers an enrollment on my site but the payment is not completed.
How can set this to occur ?
( Last question I promise 🙂 )
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Dean
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August 12, 2014 at 5:40 am
Hi,
I assume you mean when a person registers but selects an offline payment? If so the Registration Pending Payment message should cover that. Or do you mean something else?
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brent verco
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August 12, 2014 at 5:48 am
gday Dean,
not quite. What I mean is that I would like to be sent an admin notification email when somebody tries to enroll in a event or if they try and then payment is declinced.
the issue I am facing is that some times people try to enroll and then a payment issue comes up ( e.g bad credit card or etc ). The only way I know this has occurred is If i just happen to log into the backed a check for incomplete payments.
so to clarify is there a way to set the messaging so that the admin is informed of an partial or incomplete registrations as soon as they occur ?
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Dean
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August 12, 2014 at 6:31 am
Hi Brent,
Have you tried activating the Registration Declined and Registration Cancelled message types?
Let me know if those aren’t suitable.
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brent verco
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August 13, 2014 at 3:59 am
Hi dean.
I have now activated the registration declinde message types.
http://take.ms/XNDEl
So if somebody attempts to register and there is a problem with their credit card or payment gateway whats happens from here ?
will the admin ( ie me ) get an email of their indented enrollment or will they get an email prompting them to re enter their payment details.
cheers
Brent
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Tony
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August 13, 2014 at 6:04 am
Hi Brent,
In that case no they would not.
A registration is not declined if a payment is declined. The payment itself will have a status of declined, the transaction ‘Incomplete’ and by default the Registration would be Pending Payment.
So in this case the Registration Declined and Registration Cancelled would not provide the message you require.
The user should receive a message when a Payment is declined but the Admin does not be default.
If you go to Event Espresso -> Messages.
You’ll find the Payment Declined message type and you should notice the ‘Event Admin’ Context is not highlighted – http://take.ms/Q3IWM
This shows this message context (the Event Admin) is disabled. You click on the event admin context and you’ll then see the Payment Declined message, in the Event Admin context. http://take.ms/1TfY2
Add [EVENT_AUTHOR_FORMATTED_EMAIL] to the ‘To’ field – http://take.ms/4xvn9
That activates that message context. You’ll also want to edit the content of the message to make it relevant to the Admin.
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brent verco
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August 13, 2014 at 5:54 pm
thanks Tony for such clear instructions.
I able to follow them easily so hopefully I have set it up now so the admin team can know when sombody is having some bad luck trying to make payment.
Just my 2 cents worth again but my hunch is that most admins would prefer this option to be enabled by default.
thanks again,
I think you just solved the last issue I have with migrating from 3 to 4 so thanks a million I’m going surfing now !
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Josh
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September 23, 2014 at 3:01 pm
A little follow up on this:
Just my 2 cents worth again but my hunch is that most admins would prefer this option to be enabled by default.
It’s a default enabled option starting with Event Espresso 4.4.3.p.
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