|
manders
|
December 27, 2017 at 11:04 pm
We are noticing that some of our locations are having emails from registrations getting stuck in the queue instead of being sent out immediately after the registration occurs. It builds up and they notice they have a number of registrations that need to be pushed out. Why is this happening all of a sudden and what is the solution?
|
|
Tony
|
December 28, 2017 at 5:08 am
Hi there,
The message queue uses WP Cron to work through the messages, so messages can queue up and should be triggered to step through the various steps in the queue when the site is hit after the scheduled time has passed (which by default is 5mins).
Can I ask what you mean by this:
It builds up and they notice they have a number of registrations that need to be pushed out.
How long are the messages queuing up in the system and how are they being ‘pushed out’?
Is each ‘location’ a different site? If so are all of the sites on the same server?
|
|
manders
|
December 29, 2017 at 3:08 pm
It has been queuing for a day, and when we noticed it they only way to send them out was to do it manually. All are on the same server, different websites under same domain. We have noticed it with 2 locations lately.
|
|
Josh
|
December 29, 2017 at 4:27 pm
On the 2 sites where the messages get stuck in the queue, you can go to Event Espresso > Messages > Settings and set the Messages to send on the same request. This will make it so the messages are sent at the moment the registration is finalized.
|
|
manders
|
December 31, 2017 at 9:17 am
It’s already set to do that…they still queue at times.
|
|
Tony
|
January 2, 2018 at 5:14 am
Setting that option completely disables the queuing system in EE so the emails can’t queue up and or even be manually generated with that option set, they will show up as sent or failed but not queued for generating etc as all of the code that does that is disabled.
So can you double check that option is set to ‘On same request’ and when you say they still queue with that option, what does it show in the message activity table for the emails?
|
