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bbrentso
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July 3, 2019 at 11:09 am
It goes without saying I have several issues that I’m hoping can be responded to.
1). I have selected a number of questions (fields) to be provided for the registration form however only a subset are displayed. This is taking into account ALL are flagged as Required. The fields that are presented are First Name, Last Name, Email Address and Phone number. These are all questions associated with the Personal Information question group. The other group, Address Information, holds all the other questions, but those aren’t displayed in my registration form. How do I resolve this?
2) We simply want EE to register our students and to send them a general email to confirm. We don’t want to generate an invoice, or offer credit card processing. How can we accomplish this. Currently the system REQUIREs a payment option to be selected.
3). Right now, EE uses WP_MAIL for it’s mail transport. Unfortunately many email providers reject this method. The remainder of my site leverages general SMTP for its transport. How can EE be reconfigured to leverage SMTP?
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Josh
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July 3, 2019 at 11:19 am
Hi,
wrt to item 1, did you check the box next to “Address Information” when setting up the event? Here’s a link to the documentation that will help explain how to set the Address question group to the event:
https://eventespresso.com/wiki/questions/
With regards to item 2, you could either set the ticket price to 0.00 or set the Default registration status to “Not Approved”.
While it’s true the system requires at least one payment option to to be activated, it does not need to be activated for the front end of the site. You go to the Event Espresso > Payment Methods settings and set “Usable From?” to only “Admin Registration Page (no online processing)”.
wrt item 3, that’s kind of strange because normally if SMTP is set up, then it’s filtering the email transport so after wp_mail() is done it’s handed off to SMTP. If that’s not happening then you could use a plugin like this one:
https://wordpress.org/plugins/wp-mail-smtp/
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bbrentso
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July 4, 2019 at 12:13 pm
Greetings Josh,
I am making some inroads.
I was able to add the supplemental questions to my registration form. I also found which form to edit to get rid of the link for students to pay for their classes.
Honestly all I want the students to do is select the class they want to register for. Provide their contact information and then file them as registered. Effectively skipping the page for payment information entirely.
Still not resolved
The one issue that I’m not able to resolve is for email notification. We are using the WP MAIL SMTP plugin. That works fine with our contact form/page. But EE will not successfully email student registrations.
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Tony
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July 4, 2019 at 2:50 pm
Still not resolved
The one issue that I’m not able to resolve is for email notification. We are using the WP MAIL SMTP plugin. That works fine with our contact form/page. But EE will not successfully email student registrations.
As you correctly mentioned above, EE uses WP_mail() to send emails, as do most plugins that send emails.
WP MAIL SMTP hooks into wp_mail and configures it to send via SMTP meaning all email using wp_mail (including EE) should send using it.
Are you sure EE is not sending via SMTP but it’s being rejected somewhere along the time?
If you go to Event Espresso -> Messages -> Message Queue, can you see the emails listed there?
I’m assuming they have a red or orange ‘status bar’ (the coloured bar on the left), is that correct?
Do you see a icon on the message row? What do you see if you click that?
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