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abyaute
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February 7, 2023 at 9:38 am
Good morning,
I need for my client to open an internship for which clients can register either for the full 5-day internship,or per day individually.
But it is necessary that the counting of the places is done well with the 2 modes of reservation, because for the moment, I open a registration for each day individually and another registration which includes the 5 days but the number of places being limited, I cannot create a gateway between the two that would block the sale when the number of people is reached.
Is it possible to make it simple for Internet users and for us?
THANK YOU
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abyaute
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February 7, 2023 at 9:48 am
The ideal would be to be able to choose on the chosen dates but in one go. That is to say that Internet users could click on the dates they want and then complete the registration form only once.
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Tony
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February 8, 2023 at 3:31 am
Hi there,
Event Espresso doesn’t have a way to allow users to select tickets and then select the dates in which those tickets apply so it depends on what you are trying to here.
You’ve mentioned registering for 5 day internships or per day individually, so are those fixed dates?
Event Espresso allows you to set up something like (I’ll use 3 days just to keep the list short):
Ticket 1 (1st March)
Ticket 2 (2nd Marth)
Ticket 3 (3rd March)
Full Course (1st – 4th March)
That gives the option to purchase a single ticket for the Full course, or select specific days to attended. However, that doesn’t work if you want to offer other date ranges etc so I need some more details on your event/date setup to be able to say if we have a workable solution for your use case.
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abyaute
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February 8, 2023 at 3:41 am
Hi Tony
Thank you for your reply.
Yes the dates are fixed, with your example:
The customer should be able to book, for example:
– March 1 and March 2, or
– March 2 and March 3, or
– March 1 March 3 or
– only on March 2, or
– the 3 days…
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Tony
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February 8, 2023 at 4:44 am
Ok, so thats possible with EE as it stands.
Switching back to 5 days to keep inline with your request.
You would need to create 5 DateTimes (1 for each date)
Then create 6 tickets, 1 for each individual date and then a ‘full’ ticket for all dates.
Like this: https://monosnap.com/file/im0tYLlqYv4QYSpcyXTgwswiZ4J54M
You then lick on the icon for each of the datetimes and select the relevant ticket for each datetime, like this: https://monosnap.com/file/EGCpAUnu6OIPPkqihiTo8PwzKBHFP0
(Meaning the ‘Datetime 1 Ticket’ and ‘All Datetimes Ticket’ applies to that specific datetime)
That allows you to specific which tickets apply to which dates. So if you have say 9 people select the datetime 1 ticket, there will only be 1 available ‘All Datetimes Ticket’ available to purchase as it only has 1 available space on one of the datetimes.
That sounds like it does what you are looking for above, correct?
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abyaute
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February 8, 2023 at 10:36 am
Hi,
Ok thank you for this explanation.
I followed this but the problem is that the user cannot click on multiple individual days. In the window where Internet users choose their date, you can only click on one choice: date1, date 2 or all dates…
How can multiple dates be selected for individual days?
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Tony
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February 8, 2023 at 10:59 am
Can you post a link to your event, please?
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abyaute
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February 8, 2023 at 11:05 am
Here is the test registration :
https://www.institut-huaxia.org/inscriptions/test-resa/
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Tony
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February 8, 2023 at 2:23 pm
Oh you have the ‘Maximum number of tickets allowed per order for this event’ set to 1.
It’s the option in this section of the sidebar: https://monosnap.com/file/zqBYyY47kQIR01NpaWuEFiEiK3WFdn
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abyaute
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February 9, 2023 at 1:02 am
Hi,
Ok thank you.
I changed this but when I do registration tests, I have error messages, the first because I apparently took too long to validate: “an error has occurred, your form data cannot be applied to all valid registrations. This can sometimes happen if too much time has been taken to complete the registration process” and another: “An invalid registration was received; A valid registration for this transaction could not be be found”.
The trial does not work, I cannot validate the registrations.
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Tony
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February 9, 2023 at 2:36 am
The trail? Which trial?
The above can happen for a couple of reasons, the most common is caching. Do you have any caching plugins enabled on the site?
Or, any server-side caching at all?
I’ve just run a test registration on your site and didn’t run into any issues with the above.
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abyaute
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February 9, 2023 at 9:59 am
Hi,
I disabled the caching plugin, and cleared the cache, this is what happens:
– on google chrome: it does not work after validating the form and clicking on “pay”. Here is the error message: An error has occurred: Your form data cannot be applied to all valid records. This can sometimes happen if too much time has been taken to complete the registration process. Please return to the event list and reselect your tickets If the problem continues, please contact the site administrator (I did this several times).
-on edge: The following error message: The following errors: An invalid registration was received. A valid registration for this transaction could not be found.
– on mozilla firefox: it works
– I can’t test on ios because I don’t have one.
I’m stuck and need to put these registrations online quickly, how do I do??
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Tony
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February 9, 2023 at 11:26 am
Unfortunately I’m not getting any errors at all:
https://monosnap.com/file/G7xH7Tg8cvYcTN6G3vA231TGIqp57j
I’ll ask another member of the team to run a test registration and see if they see any errors.
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abyaute
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February 9, 2023 at 11:39 am
Thanks for your request. With which browser?
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Tony
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February 9, 2023 at 12:01 pm
I’m using Chrome.
Another team member registered without issue, using Safari.
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abyaute
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February 10, 2023 at 12:02 am
Hi
Ok I redid the tests this morning and it works!! THANKS.
I have other questions about the limits on the number of people, I see that for this test course, the limits have been exceeded. For example there are 9 recordings for the first session when there were only 6 places. Same for the 3rd session….
Do you have documentation on this subject? THANKS !
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abyaute
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February 10, 2023 at 1:38 am
Hi
Ok I just remembered that non-validated registrations are not deducted from the number of places… Can you confirm that if I put 20 places available in “dates and times of the event”
and that there are several tickets for the same date, the limit retained will be that which is noted in “dates and times of the event”?
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Tony
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February 10, 2023 at 3:54 am
I have other questions about the limits on the number of people, I see that for this test course, the limits have been exceeded.
The ‘Regs’ count is a count of ALL registrations.
The ‘sold’ count is a count of all ‘Approved’ registrations, so only Approved regs count towards your limit.
A registration is automatically set to Approved when all monies owed on the transaction are paid or your ‘Default Registration Status’ has been set to Approved.
For example there are 9 recordings for the first session when there were only 6 places. Same for the 3rd session….
Sure, there will be 9 registrations but if none of those are Approved they don’t take a ‘space’ within the event.
Are you wanting all your registrations to marked as Approved as soon as they are made regardless of payment?
Ok I just remembered that non-validated registrations are not deducted from the number of places… Can you confirm that if I put 20 places available in “dates and times of the event”
and that there are several tickets for the same date, the limit retained will be that which is noted in “dates and times of the event”?
If you set a limit of 20 in the Datetime fields, then when you hist 20 Appproved registration on that datetime it will be sold out.
However, how are you expecting your registrations to work?
Are you using an online payment method thought Event Espresso or offline?
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abyaute
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February 10, 2023 at 9:59 am
Hi
Ok Thanks.
The payment method is bank transfer. Customers receive their bank details by email.
There are several columns for the number of participants:
reserved: what is the difference with the sold ticket?
Checked in: this is the count of how many people have booked online even though the booking is not paid yet and may have been cancelled?
I prefer to leave reservations unapproved, it doesn’t block registrations if they finally decide to cancel.
Have a good day
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Tony
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February 10, 2023 at 1:13 pm
reserved: what is the difference with the sold ticket?
Reserved is a system we added to prevent overselling, imagine 2 (or more) people running through the registration process all at the same time. IF they hiot the payment step at the same time and all click pay… which one of those should EE honour for the last place? Which is ‘first’ etc.
So what we do is when a ticket is selected on the ticket selector we place that into ‘reseved’ for the duration of the users session (roughly 1 hour). It is counted as part of the sold values for that time, but not truly until the registration is Approved.
Basically is a temporary hold on a selected ticket.
Checked in: this is the count of how many people have booked online even though the booking is not paid yet and may have been cancelled?
Checked in? Where are you seeing that please?
I prefer to leave reservations unapproved, it doesn’t block registrations if they finally decide to cancel.
Ok, but then that goes against your previous question of registrations going over a ‘limit’. If all of your registrations sit at pending payment (which by default they will with an offline payment method such as bank) then any number of people can register and send payment… as you manually apply those payments you could end up oversold because your reg count sitting waiting to pay is higher than your limit.
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abyaute
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February 14, 2023 at 7:09 am
Hi !
Ok, thank you for all the details.
This is my client who prefers not to block reservations until they are paid, and he prefers payment by bank transfer.
The column is in the TICKETS section, “Save” is the column after “Rsrvd”, and therefore the 3rd column from the “sold” column.
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Tony
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February 14, 2023 at 7:13 am
‘Save’ sounds like it may be an incorrect translation.
Take a look at my screenshot from above:
https://monosnap.com/file/im0tYLlqYv4QYSpcyXTgwswiZ4J54M
Sold, Rsrvd, Regs.
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abyaute
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February 14, 2023 at 7:16 am
Yes it is the automatic translator that translates badly. So it’s the “regs” column
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Tony
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February 14, 2023 at 8:26 am
Ok, so regs is a count of ALL registrations made on the ticket, that number CAN be higher than your limit as the sold value applies to the limits.
For what you are trying to do you need to set your Default Registration Status to be Approved otherwise all of the Regs could send payment in and more can still register in that time.
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