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RNN
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April 25, 2018 at 10:04 pm
We purchased a new support license and entered it in General Settings as instructed but we are still unable to update the plug-in.
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Tony
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April 26, 2018 at 1:43 am
Hi there,
Your license is currently for EE4, but the site linked to your license key is running a rather old version of EE3 (3.1.35.2).
EE3 and EE4 are actually completely different systems, so EE3 will not update to EE4 automatically.
So, the first question, are you looking to update to EE4 or wanting the latest version of EE3?
You can migrate your EE3 data over to EE4 but will first need the latest version of EE3 installed on the site (we can send you a copy if thats what you want to do) so that the database has all of the latest EE3 changes so EE4 can then migrate over but not it is a different system that has different features to EE3.
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RNN
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April 26, 2018 at 9:02 am
What is the difference between EE3 and EE4? What is the recommendation, and how much does it cost to upgrade to EE4?
Thanks,
Nancy
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RNN
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April 26, 2018 at 9:03 am
I just saw the documentation about the difference between EE3 and EE4, so I think it would be best to update to EE4.
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Josh
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April 26, 2018 at 9:13 am
Hi Nancy,
You already have a Event Espresso 4 support license, so there’s no additional cost when you upgrade to Event Espresso 4.
You can download the current version of Event Espresso 3 from this link, and then manually update your site to the current version of EE3 before you migrate to EE4. This will ensure the EE3 data is in the correct format. Here’s a step by step guide that shows how to prepare your site and complete the migration:
https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#complete-the-migration
If you do not want to migrate your existing EE3 data to EE4 (and start fresh with new events) you can follow this guide instead:
https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#ee4-manual-update
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