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Shari
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June 28, 2015 at 7:21 am
Where are my purchased extensions?
Referencing Customer ID: 7014279378
EE4 Social Sharing add-on: Item Number *:1170_558ea5ee8c9cc_purchase,
Event List Table Template: Item Number *:604_558ea9c5a4775_purchase,
Event Espresso (EE4) Calendar: Item Number *:950_558ea71497b74_purchase
Please make them available for download via my account.
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Dean
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June 29, 2015 at 12:51 am
Hi,
Did you purchase these over the weekend?
Can you email a copy of your purchase receipt email over to support@eventespresso.com, and include a link to this forum page and I will look into it right away.
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Shari
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June 29, 2015 at 1:33 am
Hello,
I’m writing this for Shari Elle of the Communication Group.
You have the transaction identifiers in the message above. These were copied from the receipts. Please use those to investigate. The receipts have also been forwarded.
Thank you,
Don Anderson for Shari Elle
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Dean
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June 29, 2015 at 2:24 am
Hi Don,
Thanks for the emails! I have confirmed these and updated the account accordingly, so the addons are now available.
Apologies as this should have not happened and access should have been automatic.
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Shari
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June 29, 2015 at 4:17 am
Hello Dean,
Thanks for making the add-ons available.
Unfortunately, the first one I’ve tested – Event List Table Template – isn’t working as expected. Perhaps there is a plugin conflict?
The shortcodes e.g. [ESPRESSO_EVENTS_TABLE_TEMPLATE] or [ESPRESSO_EVENTS_TABLE_TEMPLATE category_slug=”nvcfoundation”] are producing no output.
You can see this from the following url: http://communicationgroup.com.au/test/
There is an EventEspresso from the last trouble ticket. Do you still have the details.
Will you please check this out. The process has been very frustrating.
Thanks,
Don
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Dean
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June 29, 2015 at 5:32 am
Hi,
I’ve examined your site, and the table just isn’t appearing. I tested this out on a development site and the table displays fine.
I tested your site with other shortcodes and these seem to function fine. Right now, instead of the table showing, it’s just showing two break tags.
Could you try installing the Theme Test Drive plugin and testing the shortcode while using a default theme such as twentyfifteen (the theme test drive plugin enables only admins to see the different theme, so it won’t interfere with your regular visitors).
One other possibility, though it’s a long shot, your site is using jQuery 1.9.1, rather than the default that ships with WordPress (1.11.1), this might be affecting the display of the table.
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Shari
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June 29, 2015 at 7:33 am
OK Dean,
Thanks for this. I’ll run some tests and get back to you tomorrow.
Don
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Shari
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June 29, 2015 at 4:56 pm
Hello Dean,
This wordpress install is not live as such. We can’t put it live until Event Espresso works.
All plugins except the Event Espresso plugins have been deactivated and the theme set to Twenty Fifteen.
Everything has been updated to the latest versions.
You can go to the test page to see that the [ESPRESSO_EVENTS_TABLE_TEMPLATE] shortcodes generate a nothing found message. As far as possible we’ve eliminated any other possible causes.
Thank you for sorting this out.
Don
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Lorenzo Orlando Caum
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June 29, 2015 at 6:35 pm
Hi Don, the events table view template dd-on needs at least one published event to work correctly.
Your default events page isn’t showing anything so we can’t determine if you have at least one event in Event Espresso 4.
Could you go to WP-admin –> Settings –> Permalinks? That will refresh permalinks on your site.
Next, please ensure that there is at least one event that is published with a title and a brief description.
—
Lorenzo
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