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Matthew Bernier
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November 12, 2015 at 9:52 pm
Hello,
I upgraded the plugin and the main app today and the promotions plugin and the plugin no longer works.
I get the following error:
The EE_Promotion_Event_Scope class was not found. EE_Promotion – scope_obj – 398
I tried going into the plugin settings and saving but that did nothing.
I tried disabling the plugin and activating it again and that did nothing.
I tried uninstalling it and reinstalling it… Nothing.
I activated debug mode and got a ton of data but I don’t feel comfortable pasting it here…
Can you help? I need this to work ASAP
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Tony
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November 13, 2015 at 2:35 am
Hi Matthew,
How are you installing the plugins, as in via FTP or the Plugin Manager?
I’d like to see the output of WP_DEBUG for this, are there any errors shown within Event Espresso -> Promotions?
If you could re-enable WP_DEBUG and provide details for us to view the errors using this form:
https://eventespresso.com/send-login-details/
I’ll take a look.
Or if you prefer you can send the Debug output to support[at]eventespresso.com, however note we may still need access to take a look anyway.
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Matthew Bernier
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November 13, 2015 at 7:03 am
Hello Tony,
I’m installing via the plugin manager.
I have sent a print screen as well as the output of the WP_DEBUG by e-mail.
Thanks!
Matthew
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Josh
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November 13, 2015 at 7:13 am
Hi Matthew,
Do you have the MailChimp add-on activated? If so, can you update it to the current version?
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Matthew Bernier
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November 13, 2015 at 7:26 am
Hi Josh,
I am running the mail chimp plugin, version 1.0.7. There does not seem to have an update available.
Matthew
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Jonathan Wilson
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November 13, 2015 at 7:32 am
Hi Matthew,
That’s strange. The latest version of the EE4 MailChimp add-on is 2.3.1. Can you download it from your account, remove the old version from your plugins, then install and activate the new version?
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Jonathan Wilson
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November 13, 2015 at 7:38 am
Hey Matthew,
Let’s try this before deleting the old version. Please go to Event Espresso > General Settings and click Save. This should trigger an update check, and you should see an updating notification in the Plugins menu.
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Matthew Bernier
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November 13, 2015 at 8:15 am
Hi Jonathan,
Doing the save did trigger the updates. I updated everything and now it works!
Cheers! You guys are amazing!
Marking as resolved.
Matthew
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Jonathan Wilson
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November 13, 2015 at 9:26 am
No problem. I’m happy to help. 🙂
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