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tylery
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May 5, 2017 at 11:21 am
Hey,
It looks like the the promotion is not being applied before taxes…
https://ibb.co/emztMQ
If you look at the screen cap, you will see that the cost is $1,295.00 before taxes, so the event total should be $497.50 before taxes. However with the discount applied it looks like it’s taking the total with taxes included ($562.25)
Now we have the promotion settings set to “Yes” under the promotions affect taxes, so it should be working but we can’t figure out why it’s not.
https://ibb.co/eDKhFk
Any idea’s why this isn’t be working.
Let us know if you need anymore details from our end.
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Josh
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May 5, 2017 at 12:35 pm
Hi there,
It doesn’t look to me like you’ve actually set up taxes. Did you set up a percent surcharge amount instead? Normally when you set up a tax in Event Espresso > Pricing, then check the box for “This ticket is taxable”, it clearly labels the amount as including tax. The other question I have is what’s set for the Half Price Promotion amount?
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tylery
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May 5, 2017 at 1:47 pm
I had to setup custom taxes. In Canada we have PST (Provincial) and GST (Government) sales tax. The Provincial sales tax varies depending on what province you’re in.
https://ibb.co/g42uvk
I don’t see a check box with “This ticket is taxable” on the event setup…
https://ibb.co/m6jk1Q
The promotion is setup using the dollar amount of -797.5.
Do i have my taxes setup incorrectly?
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Josh
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May 5, 2017 at 1:58 pm
No, I’m afraid those really are not set up as taxes. The setting in Promotions add-on for “Promotions Affect Taxes” will not apply to surcharges.
I’ll need to look into this a bit further to see if there’s a way to use Surcharges as Taxes in the way you’re trying to use them. Or if there’s a way to apply those different provincial taxes for different events.
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tylery
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May 5, 2017 at 2:05 pm
I appreciate you looking into my issue further. Do you have any recommendations of what i can do in meantime?
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Josh
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May 8, 2017 at 10:01 am
Hi Tyler,
May I ask does the PST surcharge you have set up apply to all events, or only the ones that happen in the particular Province where some of the events occur?
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tylery
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May 8, 2017 at 10:09 am
Hey Josh,
PST and GST are applied to all event. PST varies depending on what Province you’re in.
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Josh
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May 8, 2017 at 10:32 am
How is that varying on your site though? You only have one PST surcharge amount set up in that screenshot there, correct?
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tylery
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May 8, 2017 at 10:44 am
We have the GST and PST setup on the event itself…
https://ibb.co/m6jk1Q
Depending on what Province the event is taking place in, we will set the PST accordingly.
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Josh
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May 9, 2017 at 6:50 am
Thanks for the clarification, and we’re looking into a way to make it so the PST can be applied as a tax to specific events. In the meantime there’s a workaround that you can use to offer the discount of $797.50 so the ticket total is $497.50 before the surcharges are applied.
The workaround involves setting up an additional ticket option priced at $497.50, then hiding it on the event page, then making another page that shows only that ticket option.
This also involves adding some PHP code into a site specific plugin, and you can follow the code example here:
https://github.com/eventespresso/ee-code-snippet-library/blob/master/templates/tw_ee_password_protect_tickets.php
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tylery
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May 9, 2017 at 4:04 pm
Thanks Josh, I’ll give this a try.
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