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Gural
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September 22, 2023 at 4:11 am
We are using the
Promotions & Discount Codes Add-on (EE4)
According to our developer promotional codes used in this add on are consumed when entered, regardless of whether the code eventual was used to complete the payment and final checkout. This leads to noise our side when customers skip the final check out steps and want to use the code for another event / date . How can we prevent this scenario ?
Regards Gur
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Tony
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September 22, 2023 at 6:11 am
Hi there,
You can’t the above is by design, it is expected that Event Espresso will class a promotion code ‘used’ once entered.
Part of the reason for that is the registration has already been create, the promotions has been applied and can not be removed, so the promotion has been ‘used’. It is also possible (depending on setup using the links within emails for example) for registrations to return at a later date to their own checkout and complete registration, the promotion will have already been applied there.
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Gural
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September 22, 2023 at 6:36 am
Thanks Tony,
Just to dubbel check …
The EE design will not allow a situation in which the last available ticket is “grabbed” by someone else while another person was already proceeding with a discount code, and not been able to finalize because the event got sold out?
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Tony
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September 22, 2023 at 8:02 am
You’ll need to expand on that further.
If someone has a ticket in their session, it is in reserve for the duration of the session (by default 1 hour) or until they finalize the registration.
So if user A selects a ticket and is working through the registration process.
User B cannot select that same ticket to process during their session.
Is that what you are asking?
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Gural
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September 23, 2023 at 12:56 am
all clear, tnx
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Rio
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September 23, 2023 at 7:44 am
Awesome. If you need anything, feel free to reach us again.
thanks
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