Support

March 19, 2018 at 6:21 am

Hi there,

I created a promotional code for an individual to give them 10 free tickets.

That’s not how the promotion add-on works, what you are doing with the above is setting the promotion to be valid 10 times on the events it is selected against, regardless of the number of tickets. EE assigns promotions to events, not tickets, to allow a user to purchase 10 tickets across whatever event would require the promotion to apply to tickets.

Currently you can’t create a promotion code that limits the number of tickets available with the promotion. If your tickets are generally the same price, you could switch to using a fixed promotion value rather than percentage, for example if your tickets are generally $10, then change the promotion to a $10 fixed discount, then if they select multiple tickets they get the discount for one.

Also, when is Event Espresso going to fix this.

Its not a fix that is needed, the promotions add-on currently works as it was intended to, although I understand your meaning, it would be a new feature added to the add-on rather than a fix.

We have this on our roadmap here: https://trello.com/c/zCsClu98/112-promotions-add-ticket-scope-to-promotion

It seems like it’s been years of complaining about the promotional codes inflexibility and inability to be customized. I feel like the earlier version (I’m on EE4) used to allow coupons by tickets type and could limit the uses to number of tickets.

EE3 did not allow you to add promotions per ticket, it applied a promotion on the entire cart (regardless of the event/tickets within that cart), the feedback we received from EE3 was there was not enough control over the which promotion applies when multiple events were in the cart. 4 events in the cart and a valid promotion would apply the discount to the total from all.

So EE4 switched to apply promotions per event, 4 events in the cart with a promotion that only applies to one event, will only apply the promotion to that events total.

This is somewhat worthless at this point.

That depends on your use case but I agree the above setup doesn’t work well for your use case.

I have to run a promotion and give an order the amount off of everything I offer.

The promotion add-on isn’t fixed to 100% discounts, you could use fixed value promotions, or a smaller percentage value.

Is there any way around this? Right now, I’m giving away tickets like crazy and losing money.

We don’t currently have a promotion that you can setup to give 10 free ticket across X events with variable pricing.

Can you provide details on your events, pricing and the type of promotion you are looking for? I’ll see if there is anything available that may work better than the above.

March 20, 2018 at 5:42 am

1. Use a dollar amount instead of a %off (tickets are $15 for instance and the coupon would be good for that) and it would be good for only 1 use. Then we would have to create a coupon for each ticket we wanted to give out because an individual person would receive 10 free tickets. They could hand out the separate coupon code for 1 time use or they could use it themselves for all 10 tickets, but they would have to go in and register each separately unless we marked the tickets as not being exclusive (so that promotions could be added on top of others.)

How is the promotion intended to work? I get that you want to provide 10 fee tickets but is that intended to be across all available events on your site or is a specific code to be used on a specific event?

The limit value on a promotion is per ‘scope item’, as they apply to events if you set a promotion with a limit of 1 on say 2 events, it’s 1 use on each of those 2 events. So unless promotions are for a specific event only I don’t think using a promotion code is going to work for you here.

If it’s all for a specific event you could register groups of 10 tickets within the admin and set them to Approved so they apply to the events sold value, then print the tickets and give them to the vendors to hand out. The problem with that solution is the users themselves wouldn’t need to register onto the event, are they have the ticket already, so if you are intending on collecting the attendees details that wont work.

As for the Trello feed are you suggesting that I go in and add my feedback? i was confused about this.

Yes, you can add your feedback to that card if preferred. It’s a feature on our roadmap for the add-on but is not available at this time.

I believe, and from the multitude of forums where this issue comes up, it seems like a very important feature that would enhance the value of the tool. We will likely have to look for another option for future events as this seems like the most obvious of features that is missing.

There will always be features that multiple users request on multiple different threads for various different features so we have to prioritise our development time on those that are requested the most.

Unfortunately ticket scopes is not as high on the list as some of the other features, I can’t change that and adding ticket scopes to the promotions add-on will not be quick and so not available for your event on Saturday.