|
tfkcc
|
September 23, 2022 at 10:15 pm
Any idea what would cause a transaction to be overpaid after a 10% off promotion code is used? The transaction shows that the promotion code was applied successfully, but the full amount is what was paid by the user. This happened in 2 of the 30+ orders where our customers successfully applied the promotion code. It’s weird since most of the time it works properly. Usually, the transaction is not overpaid with the coupon applied.
|
|
Tony
|
September 26, 2022 at 4:21 am
Hi there,
This is odd and I suspect this is caching by either a plugin or server-side with your host.
I’d expect it to be more consistent if this was an issue within the code itself but that’s also possible.
Which payment method are they using?
Any caching enabled?
|
