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Allyne Dinh
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December 4, 2016 at 10:32 am
Recently we have notices a problem with the promotion codes. We have had a few instances of a promotion code showing as “unavailable” when there should be uses available and the expiration date has not yet passed.
We are using the promotion codes as “packages of classes”, where someone purchases 10 classes at $55ea and receives a promotion code that will discount a purchase $55 and can be used 10 times. We set the promotion as a fixed discount, apply the promotion to all scope items and the protion is set to exclusive.
We keep a paper log of the uses of the promotion code, so that we can track how many times it is used as the way the system tracks the uses is confusing for our application.
This is not happening on all promotions and although I know of 2 instances where it has happened, there could be many more as people just have not tired to use their code yet.
Any help would be greatly appreceiated.
Thanks!
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Josh
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December 5, 2016 at 6:48 pm
Hi there,
When the promotion code shows that it’s unavailable, is it assigned to that event, or is it the promotion set to apply to all events?
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