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Promo Code not working

Posted: November 19, 2024 at 3:39 am

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Rob Betz

November 19, 2024 at 3:39 am

A co worker setup a promo code for a new event and it’s not working. Just get a message that it’s invalid, though everything appears to be set up right. I created a new code, same setup, and that worked. The only different is that her code had the % sign in it, which hasn’t been an issue before. I know you will probably need access to our dashboard; can set that up privately if needed but I’m really stumped.


Tony

  • Support Staff

    •

November 19, 2024 at 6:57 am

Hi there,

I’ve just set up a promotion using % within the code to see if I could reproduce this but it’s working for me so yes I’ll need to take a quick look over the promotion to see if anything stands out there.

I’ll take a look if you can send over temp login details using this form:

https://eventespresso.com/send-login-details/
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Updated by Tony 1 day, 20 hours ago ago

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