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BG
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September 29, 2023 at 7:19 am
Good afternoon, I have been checking the promo code page on our website and when customers enter it no accepted or declined message is appearing anymore?
These are both typed into the accepted and declined message box in the back end of the website so I’m not sure why the message isn’t showing.
The promo code does still work, but it takes a few seconds to confirm and this is a little off putting particularly if you don’t know it has been successful to start with.
https://theukweddingevent.co.uk/registration-checkout/?uts=1695977963#checkout
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BG
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September 30, 2023 at 3:48 pm
Any update on this please guys?
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Rio
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October 1, 2023 at 7:27 pm
Can you send us private message, and send us screenshot of the setup you did and also send the promocode.
You can also loom us the problem.
https://www.loom.com/
thanks
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BG
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October 2, 2023 at 2:49 am
This reply has been marked as private.
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Tony
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October 2, 2023 at 10:45 am
Hi there,
I’ve just run a test registration and the promotion code showed both the accepted and declined message when testing.
I tried a little earlier the site didn’t show a confirmation, nor did it show the ‘order is being processed…’ message that shows on the site now.
I’m guessing you’ve found what was causing this?
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Tony
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October 2, 2023 at 10:46 am
Side note – both of those registrations were in my name and can be cancelled.
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