Support

December 2, 2013 at 3:13 am

Hi Samantha,

Promocodes in Use:
None
Add Promocodes:
No more promocodes available for selection

Applies to the non-global ‘Specific’ codes that you can also apply when using globals.

To explain I’ll start from the begging

Selecting ‘No promo codes’ for an event http://d.pr/i/KQic
So the event looks like a normal event http://d.pr/i/eWSb
(no extra fields)

Here are my current promo codes http://d.pr/i/IbUR

1 ‘Global’ code and 3 ‘Non-Global’ codes.

**Global codes are codes that are available to all events with globals enabled. In previous versions you would need to select each promo code per event. If they are global & you allow globals on events, all of those events have all globals enabled.

So I’ll enable Global promo codes on the event http://d.pr/i/Jln
Fill in my information and add the ‘GLOBAL10’ code http://d.pr/i/bFRP
(note now promos are enabled the ‘Promo Code’ field is displayed)

We only have globals enabled and we have 1 global code. ‘GLOBAL10’ which we just used on that event http://d.pr/i/HOem

Now lets try a non global with the same setup. Same information as before only using the promo code ‘NONGLOBAL12’ http://d.pr/i/wAsf

That code is NOT a global code, we have only globals selected for the event, so it doesn’t work. So what if we want to apply the above code (or multiple non-globals) as well as globals we select ‘Global and Specific Codes’ then we get http://d.pr/i/HbT4

We want ‘NONGLOBAL12’ to also be active on this event so we tick the checkbox for that code and get http://d.pr/i/bt6

Now update the event and try another registration with ‘NONGLOBAL12’
http://d.pr/i/K8BV

Works now.

Finally if we want all codes (regardless of the codes ‘status’) we select ‘All Promo Codes (even non-globals) http://d.pr/i/Ohr3

That is all the codes available within the Promo code manager, will be available for use in that event regardless of global/non-global status.

Hope that helps.

December 2, 2013 at 6:23 am

Are you using Multi Event Registration (MER) for this or normal registrations?

If MER can you go to Event Espresso -> General Settings. Find ‘Allow discounts in the shopping cart?’ and make sure that is set to Yes.

December 2, 2013 at 6:31 am

Hi Samantha,

Apologies. Little slow today!

The likely cause of this issue is the templates placed within wp-content/uploads/espresso/templates.

From time to time we make changes to these templates which then need to be ported over to your custom templates.

You can test this by temporarily renaming that folder. (say templates-temp for example) and see if the Promo code field is displayed with one of the other settings. If so you’ll need to transfer the changes from the new templates into yours, or add your modifications to the new templates, whichever suits best.

December 2, 2013 at 6:41 am

Most likely it will be these two:

• registration_page_display.php
• registration_page.php

Regarding lines, this depends solely on the modifications you currently have. We advise using something such as DiffMerge to view the differences between the two files and transfer them over.

Just make sure you keep a backup of your working copies so you can at least always fall back to those and try again.

December 2, 2013 at 6:55 am

That was quick, nice work 🙂

Just a quick note regarding the other templates. I would advise you check to see if there have been any updates to those templates also and bring them up-to-date. May not effect you now (or at all) but its possible so always worth keeping up with the latest versions.

Anyway, glad it was an easy fix.