Support

August 17, 2020 at 4:31 am

Hi Rob,

During the migration, your site was set on a temp domain which then pinged our license servers and flagged your key as being used on multiple domains, that’s why you are getting the license error.

I’ve reset your key but licensing errors don’t prevent EE from functioning, we intentionally designed it that way as the license is only used for support and updates.

So, your current error is not likely to be related to the license key and the error posted usually means a fatal error is being thrown on the request. The text shown on the front end is a catch-all when there isn’t a ‘better’ error to display.

If you check your server error logs around the time you are getting that error does it show any error from Event Espresso?

August 17, 2020 at 9:01 am

Any caching enabled?

That can happen if something is clearing sessions or transients but can be difficult to troubleshoot.

Who did the migration and how?

August 17, 2020 at 1:07 pm

Ok, so it worked fine before the migration, right?

Initially, I tested a registration and it worked fine up to the payment options step.

Now when I register I’m getting a fatal error on the request.

See here: https://monosnap.com/file/QX3MB1jE0dbtnowGnjG7cvKZ24j3wa

That then brings up the error you mentioned.

A request returning error 500 almost always means there’s a fatal error and that should show in the error logs. If not, add this snippet:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

To your sites wp-config.php file, it should replace the single line that is usually just define( 'WP_DEBUG', false );

Let me know when that’s been done and I’ll run another test to see if I can see the error.

August 18, 2020 at 10:54 am

On advice from a programmer, I added it at the end.

… at the end is generally too late.

If you add it after require_once( ABSPATH . 'wp-settings.php' ); then WordPress has already set a constant for WP_DEBUG and yours will be ignored so it must be before that line (the comment I mentioned above is usually right before it).

Do you need access to the cpanel or the WHM root?

I just need access to the files for the site in question, the root directory of that site is fine. FTP credentials or access to cPanel (with file manager) is fine. Whichever you prefer really.