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Proceed to payment option button on registration form is giving me errors

Posted: April 21, 2015 at 5:19 pm

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Mike

April 21, 2015 at 5:19 pm

After I fill out the registration form and press the Proceed to payment button I keep getting various errors. Sometimes it says: An error has occurred:
Unable to save registration form data for the form input: “15” with the submitted value: “” EE_SPCO_Reg_Step_Attendee_Information – _process_registrations – 727
and sometimes it says,
An error has occurred:
Unable to save registration form data for the form input: “12” with the submitted value: “”
EE_SPCO_Reg_Step_Attendee_Information – _process_registrations – 727


Lorenzo Orlando Caum

  • Support Staff

April 21, 2015 at 6:45 pm

Hi Mike, this can happen if you are using the same question multiple times for the same attendee.

Could you check your question groups and if you see the same question in use multiple times, then uncheck it from the extra question groups and save changes.

These changes can be made through WP-admin –> Event Espresso –> Registration Form –> Question Groups.


Lorenzo

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