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charitymeinhart
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March 20, 2016 at 12:17 pm
Hi there, I see this problem posted numerous times in the forums, but unfortunately, none of the other solutions are working for me.
When you click the “proceed to payment” button, it just re-sets that page… doesn’t go to paypal. Can you help?
http://gjep.org/registration-checkout/#checkout
Thx!
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Tony
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March 21, 2016 at 5:31 am
Hi there,
The Single Page CheckOut page (SPCO for short) uses Javascript to pass you over from one ‘step’ to the next. On your site none of the JavaScript files are being loaded, well actually they are loading but they are commented out so are not used.
If you open up the registration page and then open Chrome Dev tools you’ll see something like this – http://take.ms/racVd
Notice the HTML comment I’ve highlighted in that screenshot, that’s wrapping a large section of your site within HTML comments so they don’t actually load, do you know where that is from?
So it looks like a problem with the theme setup, possibly within the footer.php template file, but looking at the page source there’s multiple closing body and HTML tags – http://take.ms/VmKK1
(You can see some of the EE JavaScript files that have been loaded within the comments in that screenshot)
I’m guessing those comments were added to work around that, but it’s the wrong way to fix the problem.
Is this a custom theme you have purchased?
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charitymeinhart
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March 21, 2016 at 6:42 am
I think the theme was built specifically for this company. I just inherited it a few months ago and it has had a lot of problems. What do you suggest I tell a developer to do to fix the issue on the proceed to payment page? Need to get it working by Tuesday the 22nd. Thanks!
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Tony
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March 21, 2016 at 6:52 am
Unfortunately I have no idea how the theme is setup so I can not provide much detail.
Check if the theme is using a footer.php template file and see if that is where it is commenting out the code, if not you’ll need to track down where those comments are coming from, search the full theme for <!-- and track down each instance until you find it.
In short the theme needs fixing to be inline with standards, how depends on how its actually setup currently. If the developer is familiar with WordPress templates they should be able to narrow down the cause fairly quickly, actually fixing the problem may take longer.
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