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SBANE Webmaster
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November 12, 2014 at 6:58 am
WP 3.9.2, EE 3.1.36.5.P with MER 1.0.5.p, Members 1.9.8.p, Calendar 2.2.4.p and Business License
This is a re-opening of forum topic https://eventespresso.com/topic/problems-with-discounts-and-multi-event-registration/. We are seeing the same behavior with certain transactions processed through the Authorize.net SIM gateway, where the line-item information contains the member price, but the total cost information contains the general price. This results in the member’s credit card being overcharged.
I can supply specific transaction IDs to view, as well as invoices from Authorize.net. In addition, we’ve had full logging turned on, so the EE log file is available for review as well.
Please send me the link for providing access credentials to the site, and I will enter those right away. If necessary, we can also purchase support token(s) for help with this issue.
TIA,
Erik
Erik Domingo
SBANE Webmaster
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Lorenzo Orlando Caum
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November 12, 2014 at 12:57 pm
Hi Erik,
I read through the support post and noticed the date. It is from December of 2013 (last year).
Have there been any changes to the site since then (e.g. edits to the payment gateway)?
—
Lorenzo
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SBANE Webmaster
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November 12, 2014 at 1:09 pm
Hi Lorenzo,
There haven’t been any customizations to the gateway, but we did go through a full upgrade of WP and EE in August. I noted the current versions of each at the top of my post this morning, if that helps.
– Erik
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Josh
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November 12, 2014 at 6:40 pm
Hi Erik,
I can outline what we’d check on your site if you purchase priority support for this. We’d first look for any functions loading from the active WordPress theme, then in another plugin, or from within /wp-content/uploads/espresso/custom_functions.php for any functions that could potentially override the price sent to the Authorize.net. You could follow those same steps or clone the site onto a dev server, then test the payments with the default WordPress theme active, no other plugins, and an empty /wp-content/uploads/espresso/ folder.
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SBANE Webmaster
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November 13, 2014 at 8:50 am
Hi Josh,
Thanks for the suggestions – I’m going to go ahead and purchase priority support for this, in the interest of timely action for my client.
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Josh
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November 13, 2014 at 9:40 am
Hi Erik,
There are old customized template files in /wp-content/uploads/espresso/templates. I can imagine they may be causing the issues you are seeing. I’ll see what I can do to clean these up in 30 minutes.
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