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Problems whit our invoice

Posted: April 21, 2016 at 6:47 am

Viewing 14 reply threads


mmarkus

April 21, 2016 at 6:47 am

We working whit our on invoice in ee3 after the update this morning. we cant change it and we have a error page 500

Please help.

we putt our temp.php template in event-espresso/gateways/invoice


mmarkus

April 21, 2016 at 6:47 am

http://www.reflex-tin.nl


Josh

  • Support Staff

April 21, 2016 at 9:51 am

Hi there,

Can you re-send the Redeem a Support token form and please include FTP credentials this time? We’ll need FTP credentials to be able to fix your invoice template.


mmarkus

April 21, 2016 at 10:00 am

Josh a send it again


Josh

  • Support Staff

April 21, 2016 at 10:53 am

So what happened here was you copied over only the template file, but all of the invoice files should have been copied over to the /wp-content/uploads/espresso/gateways/invoice folder. It’s fixed now.


mmarkus

April 21, 2016 at 11:15 am

Hoi Josh can we bring our temp file in the invoice folder? Our have we then the same problem?


Josh

  • Support Staff

April 21, 2016 at 11:46 am

I’m sorry, what is this temp file about? Do you have a copy of it somewhere?


mmarkus

April 22, 2016 at 4:07 am

Hallo Josh

Oke i can change the temp file within our file. Now i have to 2 logo’s on the invoice cant you give the answer what to do to remove the left top logo?
Thanks for help.
Rene


Lorenzo Orlando Caum

  • Support Staff

April 22, 2016 at 5:41 am

Hi Rene,

Oke i can change the temp file within our file.

What is the exact location of the file that you are making changes to?


Lorenzo


mmarkus

April 22, 2016 at 6:21 am

Hi Lorenzo

/wp-content/uploads/espresso/gateways/invoice folder

which file i can change for it?

thanks Rene


Tony

  • Support Staff

April 22, 2016 at 6:28 am

Can you add the content of your ‘temp.php’ file to http://pastebin.com/ and paste the URL here please.

We need to view the file to know what is happening.


mmarkus

April 22, 2016 at 6:48 am

Hallo Tony

http://pastebin.com/gCCJUdMp

I think its in your file!

is this oke??

thanks rene


Lorenzo Orlando Caum

  • Support Staff

April 22, 2016 at 7:23 am

Hello,

I see that a logo is being added via the code. There is also an option to add a logo through the invoice payment method screen in your WP dashboard:

http://cl.ly/010Z0p0N362n

Could you go with one of the options above?

That should clear the duplicate logo.


Lorenzo


mmarkus

April 22, 2016 at 7:44 am

Hi Lorenze thanks its oke now.

I will change in the dutch ware is the page to do it?

Thanks rene


Lorenzo Orlando Caum

  • Support Staff

April 22, 2016 at 7:49 am

Hi Rene,

Could you rephrase the question below please as I’m not sure what you are asking?

I will change in the dutch ware is the page to do it?

Is this related to the invoice?

If you are wanting to translate Event Espresso, then we have a guide available here:

https://eventespresso.com/wiki/how-to-translate-event-espresso/

Thanks


Lorenzo

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