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Sue Adams
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May 26, 2015 at 3:37 pm
We created a new event this year for our registration, along with new questions/question groups. In an attempt to test the process of an attendee’s registration, we are receiving one of two errors that pop up in a red box when we click the “Proceed to Payment Options” button from the “Registration checkout” page:
1) An Error has occurred: A valid transaction could not be initiated for processing your registrations.
2) An Error has occurred: Unable to save registration form data for the form input: “36” with the submitted value “VTWD”. this is followed by some light gray text that says “EE_SPCO_Reg_Step_Attendee_Information – process_regisrations – 727. The “VTWD” was the name of the company input into the Agency/Organization field.
Need help to resolve this issue please. Thank you.
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Lorenzo Orlando Caum
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May 26, 2015 at 4:06 pm
Hello, the following field is in use twice:
Agency / Organization Name
The problem here is two sources of data are trying to save information to that database field which is preventing registration checkout from continuing.
Could you create a new question for the second question? The name of the question can be the same and this will assign a new ID for this question.
Then go to one of the question groups that has this duplicate question, uncheck it, and then recheck the new one that was created and save changes.
That should resolve this issue for you.
Thanks
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Lorenzo
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Sue Adams
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May 28, 2015 at 11:19 am
Issue fixed once I followed your instructions. Thank you.
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