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Toronto Adventures Inc.
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May 20, 2015 at 2:24 pm
Our company has used EE3 for a long time and have recently upgraded to EE4. We had no problem creating multiple events on EE3 from one single event. With EE4, we have had multiple issues when attempting to create various events (different dates and times) from one single event. We have followed the directions of adding event date times for each new event we want and it appears perfectly fine on the front-end. For example, if we create an event and add an event date time for July 1st 10am, July 2nd 10am, and July 3rd 10am, all those dates will show on our calendar on the front end. The problem is, the attendee limit is connected. So if the max for each event is 10 and one person books into July 1st, then the July 2nd and 3rd will also show 1/10. The 2nd problem is the person who books receives an event ticket that gives them access to July 1st, 2nd and 3rd. We do not want them to have access to all events, but only on July 1st 10am if that’s the one they booked for.
The 3rd problem is we can only view July 1st on the back-end and when we click on it we see all the attendees who booked for July 1st, 2nd and 3rd. It is all connected. Please let me know how to get around this and make multiple events like in EE3 where we can control the attendee limit on each individual date, and review the attendees separately for each date.
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Garth
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May 20, 2015 at 3:53 pm
Hi,
Which tickets are associated for those datetimes, or which datetimes are associated with what tickets? It sounds like to me that you’ve got one ticket assigned to all datetimes. If you only want people to register for July 1, then you need to create a ticket that has access to ONLY the July 1 datetime.
Does that make sense?
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Toronto Adventures Inc.
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May 21, 2015 at 8:46 am
Hi Garth, thanks for getting back to me. So assigning individual tickets to each event date time worked. So now on the front end if a customer books for July 1st it only takes a spot from July 1st. HOWEVER…even though each event date time has a specific ticket for it, when you click on July 2nd for example it will still give the customer the option of booking to all the other tickets that are associated with the other dates. For example I created an event date time on July 1st called “2 hour canoe rental” and the ticket I created for it is called “July 1st rental”, then for the 2nd event date time its also called “2 hour canoe rental” for july 2nd and the ticket name associated with it is “july 2nd rental”. When you go on the front-end and click on july 1st it shows you both tickets from the 1st and the 2nd. Also when I go in the back end, it still only shows July 1st and July 2nd is linked to it and I can only see it by clicking on July 1st. So if 1 person booked for july 1st and 2 people booked for july 2nd, on the back-end it will show july 1st 3 people booked. (Which is confusing since that is not necessarily the case). Thank you for your time in helping with this! It’s a huge issue that has us wayyyy behind!
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Lorenzo Orlando Caum
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May 21, 2015 at 10:32 am
Hi, could you provide a link to an event that is setup like this so we can take a look?
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Lorenzo
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Toronto Adventures Inc.
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May 21, 2015 at 10:42 am
At the moment all the events we have are created individually. Here is a link to a calendar. redacted – Event Espresso support team – LOC
I will create a test event on that calendar for you to view/test in December so that no one books for it.
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Lorenzo Orlando Caum
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May 21, 2015 at 11:39 am
Thanks, where are you viewing the following information?
So if 1 person booked for july 1st and 2 people booked for july 2nd, on the back-end it will show july 1st 3 people booked. (Which is confusing since that is not necessarily the case).
Is that in the registrations overview screen?
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Lorenzo
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Toronto Adventures Inc.
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May 21, 2015 at 11:45 am
Hi Lorenzo,
That would be in the event overview screen.
If I create multiple events from one page it only shows the 1st event date time in the event overview screen.
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Lorenzo Orlando Caum
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May 21, 2015 at 12:16 pm
Okay, I grabbed a screenshot from one of our testing sites:
http://cl.ly/image/1V0J022c0o2z
Are you referring to the event start time row?
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Lorenzo
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Toronto Adventures Inc.
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May 21, 2015 at 12:40 pm
Here is a screen shot of our back-end. See how December only shows one event? Well there are two created, dec 1 and 2nd (which you can access from the front end as a customer)
https://www.dropbox.com/s/m14ribeuqik0q8n/Screen%20shot%202015-05-21%20at%202.33.56%20PM.png?dl=0
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Lorenzo Orlando Caum
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May 21, 2015 at 12:58 pm
Hi, that area doesn’t show the same information as the front-end.
The event start columns shows the first available date that an event has open. It won’t show all available dates in that column.
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Lorenzo
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Toronto Adventures Inc.
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May 21, 2015 at 1:14 pm
But if 2 people booked for Dec 1 and 2 for Dec 2nd it will show in the back-end Dec 1 has 4 people booked. So you are saying there is not way around that? There’s no way to create multiple events on the same page as in EE3 and have them appear separately in the back-end?
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Toronto Adventures Inc.
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May 21, 2015 at 1:21 pm
Were you able to go to our website’s calendar (the first link I sent you) and click on either Dec 1 or Dec 2 and see how the ticket option shows for both even though one is linked to only Dec 1 and the other ticket is linked to only Dec 2?
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Lorenzo Orlando Caum
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May 21, 2015 at 1:40 pm
Hi, I think there is some confusion on the single event page and the events overview screen. I think you are asking if its possible to show all event dates in the events overview screen and the events overview screen works differently than that.
The events overviews screen does not show all of the information that is on the single event page. It shows a summary of the event information and then you can click on the event to go to the event editor to view all of the event information.
If you are wanting to view registration information for an attendee, then a better option would be to go to Event Espresso –> Registrations. This screen provides information specific to individual attendees and similar to the events overview screen, you can click-through on an individual to view more information about them.
Does this help or am I misunderstanding you?
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Lorenzo
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Toronto Adventures Inc.
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May 21, 2015 at 2:27 pm
Okay, I understand. Thank you for clarifying that. My last concern however is this previous question: “Were you able to go to our website’s calendar (the first link I sent you) and click on either Dec 1 or Dec 2 and see how the ticket option shows for both even though one is linked to only Dec 1 and the other ticket is linked to only Dec 2?”
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Lorenzo Orlando Caum
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May 21, 2015 at 5:07 pm
Sorry for the additional questions but I want to make sure that I understand what you are referring to. Could you take a look at the example below?
Lets say that you have a new event called Summer Water Meetup at Lakeside:
This event (Summer Water Meetup at Lakeside) takes place August 1st and August 2nd so you create two datetimes for this event:
August 1st
August 2nd
Now, you’ll need to setup the tickets.
A registrant can attend for one of the days or the entire weekend so you create three ticket options for that:
August 1st only
August 2nd only
Full weekend pass
…and those tickets are linked to the the August 1st and August 2nd datetimes.
Is your question regarding why both datetimes are shown on a single event page?
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Lorenzo
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Toronto Adventures Inc.
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May 22, 2015 at 10:04 am
Hi Lorenzo,
Not exactly what I mean. I understand why both datetimes are shown on a single event page. For example if “Summer water meetup” is happening on Dec 1 and Dec 2 and I do not want people to have access to both, just one or the other. Therefore I create a ticket and assign it to Dec 1 and create another ticket and assign it to Dec 2. So there is no one ticket that has been assigned to both. However after publishing such event and going into the calendar on the front-end and clicking on Dec 1 event, it still shows both ticket options (the one assigned for Dec 1 and the one assigned ONLY to Dec 2 datetime). What I want is to be able to create an event and create multiple datetimes for it and for each datetime create a specific ticket and have it appear only for each datetime a customer clicks on. I do not want them to view ALL the tickets available for every single datetime I have created because it will be really confusing. When a customer clicks on Dec 1 I want them to only see tickets for Dec 1. If they see tickets for all other dates when they click on Dec 1 they will be confused.
Does that make sense? If you view our december calendar (I sent you the link a few posts back). You will see what I mean when you click on Dec 1 or 2nd
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Lorenzo Orlando Caum
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May 22, 2015 at 10:33 am
Thanks! I now understanding what is happening here.
The calendar is displaying events across both days because there is a single event that has these options:
Dec 1 date time
Dec 2 date time
Dec 1 ticket (pricing option)
Dec 2 ticket (pricing option)
The easiest way to handle this would be to duplicate the event and then remove the ticket and date time for the other day (e.g. Dec 1) and save changes. Then return to the original event and remove the information for the other day (e.g. Dec 2) and save changes.
Once you are done, you’ll have two separate events:
Dec 1 event
Dec 2 event
The events calendar will still show those events and the single event pages will only have a date time and ticket option for one specific day.
Does that help?
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Lorenzo
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Toronto Adventures Inc.
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May 22, 2015 at 11:41 am
Hi Lorenzo,
Well that is how we created all of our events for May and June. One at a time. Which is extremely time consuming since we have 4 calendars (single kayak, tandem kayak, regular canoe, large canoe) and each date has 4 different times. Duplicating an existing one does safe some time but not enough since we must create sooo many more events for July, August, September.
In EE3 we were able to create individual events on one event page by adding more dates and times and it would automatically duplicate them onto the calendar and back end. If EE4 has no way of creating multiple events that continue to be somewhat separate as in EE3 then that is a HUGE limitation on this upgrade.
From what I understand, that is the case. No way around it. Hopefully we aren’t the only company who would highly benefit from EE4 making some adaptions to the way we can create events. Thank you for your time Lorenzo and explaining it to me. I know its hard to explain it but I think we are both on the same page now.
Thanks again.
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