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bdearth
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September 17, 2014 at 8:47 am
We just held an event in which the number of seats were limited. It was a free event, so payment completion was not the issue here. However, we had 40 confirmed registrations while 7-10 showed up stating they had registered and EE had no confirmation of their registrations. We believe this is due to a “mixed” message they receive. After they have entered their require registration information, there is a pop-up message that says something to the effect that their registration has been accepted. YET, there is a box remaining on the page that requires them to “Finalize Registration.” I suspect that once they receive the pop-up message, they are not clicking the button to “finalize.”
We need a solution. We have limited spacing in our training room. If we get 25% more people than we expect, this is a problem. Can the pop-up message be change or removed altogether? Do you have other examples or suggestions to ensure completed registrations?
Thank you.
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Lorenzo Orlando Caum
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September 17, 2014 at 2:25 pm
Hi,
Try adding this code snippet below to your child theme’s functions.php file or a site specific plugin (https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/):
https://gist.github.com/lorenzocaum/a78bc1143b1ecb1a10e0
It will replace that attendee submitted messaging with a call to action to click the Finalize Registration button.
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Lorenzo
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