|
ardiaful
|
March 10, 2017 at 9:05 am
The option to copy the same registrant name in a purchase with multiple tickets is not working in my website. I mean, when a user selects this option, his/her name is not copied all throughout the remaining tickets personal data fields.
|
|
Tony
|
March 10, 2017 at 10:34 am
Hi there,
Usually this means there is a javascript error being thrown on the page which prevents the EE js from running to copy the details.
Can you link us to an event we can view this on?
|
|
ardiaful
|
March 10, 2017 at 12:08 pm
Check with this link from a test server:
https://95.85.42.206/evento/esto-es-una-prueba/
|
|
Josh
|
March 13, 2017 at 6:49 pm
There may be a conflict with another plugin on your site, or a theme conflict. You can rule out a potential theme or plugin conflict by following these steps:
1) A theme conflict. You can rule this out by temporarily switching to the default WordPress theme, then test. The theme test drive plugin allows for testing another theme without actually changing your site’s theme.
2) A plugin conflict. You can rule this out by temporarily deactivating any other installed WordPress plugins. Then you reactivate them one by one, while testing the error condition between each reactivation.
It may also help to turn on debug mode. You can set wp_debug to true by editing the wp-config.php file.
You can use an [FTP client][1] and [a text editor][2] to access change this line to the site’s wp-config.php file:
define(‘WP_DEBUG’, true);
[1]: http://codex.wordpress.org/FTP_Clients
[2]: http://codex.wordpress.org/Editing_Files#Acceptable_External_Editors
|
