Support

January 24, 2019 at 7:49 am

Your account currently has the EE4 Personal License (the personal license does not come with any add-ons) and has a separate purchase for the Stripe payment method add-on, which is why you are getting the above notice for the ticketing add-on, it’s not included with your license.

I can’t see any purchase for the Ticketing Add-on linked to the account you are posting from now, did you also purchase EE using another account?

In any case, its not the cause of the issue you have with the apps.

The apps use the REST API to communicate with your site and testing a request on your domain returns error 500:

https://geothermie-schweiz.ch/wp-json/

If you check the servers error logs you should find a fatal error is thrown whenever the above request is made, can you post that here, please?

If you don’t have access to the error logs or can’t find them, you can add this snippet:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

To your wp-config.php file, that tells your site to log the errors to /wp-content/debug.log so we can take a look.

January 24, 2019 at 8:48 am

What have you done?

I need the error being thrown to have any idea of what is happening on the site.

January 28, 2019 at 2:40 am

Und das Logfile sieht danach so aus:

That’s an access log, I need an error log.

Did you add this snippet wp wp-config.php?

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

January 28, 2019 at 4:27 am

Ok, there’s no error logged there which can mean the error is being thrown before it can be logged using that method.

If you don’t have access to the error logs on your server (they are usually in your control panel, or an error_log file in the root directory of the site) to view the error being thrown you’ll need to contact you host and have them check why this page:

https://geothermie-schweiz.ch/wp-json/

Returns error 500.

The REST API must function on your site in order for the apps to connect to it.

Looking through the errors thrown on your site (you have a lot of PHP notices being thrown on each request btw, I’d recommend working through those but they are not causing the current issue), it looks like your site is running out of memory faily frequently:

PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 2097152 bytes)

You could try to increase the amount of memory available to the site and see if that helps:

https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

However, either way we need the error being thrown on https://geothermie-schweiz.ch/wp-json/ to be able to help further with this.

January 28, 2019 at 6:35 am

Plugin installed… now working

They installed the ‘Applications Passwords’ plugin and it fixed the problem?

I’m not sure why that would be the case, nor why that would prevent error 500 on the wp-json url.

Well… not sure to habe undertstood why it’s working right now… but hopefully tomorrow i would be able to scan ticket!

Test it now to confirm, add a test registration to the event through the admin (Event Espresso -> Events -> {hover over event name} -> Registrations -> Add new registration) and then try to scan that ticket.

If you don’t test if this works now it will be to late once your event starts.