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Michael Burroughs
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December 1, 2014 at 11:07 am
We migrated to a larger server about a week ago. everything looked to be working fine. However, we are getting emails and payments for registrants, but nothing is being captured in the database. Please advise.
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Josh
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December 1, 2014 at 11:40 am
Hi Michael,
Can you let us know what the migration process consisted of? Did you use a tool like WP Migrate DB to properly migrate the database from the old site to the new site?
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Michael Burroughs
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December 1, 2014 at 11:59 am
Actually, the migration was done by the host company as a file by file transfer. The database was moved into a new database via a full backup. The site actually appears to work and register attendees just fine.
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Michael Burroughs
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December 1, 2014 at 12:05 pm
Correction. The registrations DO appear to be in the database in the table “wp_esp_registration”. They are not showing up in the admin panel under registrations.
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Michael Burroughs
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December 1, 2014 at 12:09 pm
When I export the database, the new registrations are not included. Yet, I can see them in the database. I have deleted my site key, saved, and then reinserted it as well but that has not made any impact.
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Josh
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December 1, 2014 at 12:23 pm
Hi Michael,
The site license keys have no impact on the functionality of the Event Espresso plugin. Can you look in the admin panel under “Registrations” and let me know if you can see the 3 registrations that were completed earlier today?
The one issue that looks out of order here the website’s security certificate appears to be misconfigured. Can you let your host know that it is showing a “Your connection is not private” screen on a first visit in the Chrome browser. It looks like this.
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Michael Burroughs
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December 1, 2014 at 12:27 pm
Thanks, Josh. I will re-key the certificate to the new server. I cannot see the registrations from today. My last registration was November 28 at 4:39 p.m.
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Michael Burroughs
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December 1, 2014 at 12:45 pm
UGH!!!! Let me flush my DNS! Oy-VEY!
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Michael Burroughs
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December 1, 2014 at 12:46 pm
Which would also explain why I am not getting the security warning…… PSH!
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Michael Burroughs
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December 1, 2014 at 12:58 pm
OH MY WORD! If it wasn’t a Monday I would KILL MYSELF! (j/k) Thanks, Josh. Happy Holidays!
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Josh
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December 1, 2014 at 5:07 pm
Hi Michael,
Glad to hear you’ve got it worked out.
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