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Kenneth G.
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February 10, 2017 at 8:34 am
Hello,
The link to ‘Print Ticket’ has disappeared from my Event Espresso page. I am also missing the ‘Ticket Notice’ template from the Default Messages tab. I did have this option available just a few months ago when we had an event but now it has disappeared from all the events.
I have Event Espresso 4.9.23p and have installed the Event Espresso – Ticketing (EE 4+) 1.0.4p
Everything worked fine on the last event we had, but now it doesn’t. Could you please help me with this issue and help correct the problem.
Thanks in advance!
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Tony
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February 10, 2017 at 9:49 am
Hi there,
If you check within Event Espresso -> Messages -> Settings.
Under the Email tab, is the ‘Ticket notice’ in the activate section? – http://take.ms/K8NdpD
Also check the ‘HTML’ tab for a ‘Ticket’ messenger in the activate section, do you see both of those?
If they are activate check if you can find a ticket or ticket notice within Event Espresso -> Messages -> Default message templates (may have multiple pages of templates).
If not, drag both the ticket and ticket notice messagengers in settings to the Inactive section, wait a few seconds and move them back. Do they now appear?
I’d also recommend updating to the latest version of EE4 (currently 4.9.30.p)
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Kenneth G.
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February 10, 2017 at 10:00 am
Hello Tony,
Thank you for taking a look into this. For some reason the “Ticketing” message type is completely missing from the Event Espresso -> Messages -> Default message templates.
Could you please help with this.
Thanks!
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Kenneth G.
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February 10, 2017 at 10:10 am
Hi Tony,
I checked the inactive items and dragged them over as you suggested and it works now.
Thanks a million!!
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