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amcfamily
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October 12, 2016 at 1:48 pm
We just moved to a new web host (WP Engine) and now when users get a ticketing email, the link for printing their ticket simply loads the home page. For example, the link below should display the ticket, but doesn’t.
https://www.amcfamily.com/?ee=ee-txn-tickets-url&token=1-89a0de75daf76e95f67431ce79786646
Someone else had this same issue back in May (https://eventespresso.com/topic/print-your-ticket-leads-to-home-page-no-ticket/), but there’s no indication as to whether it was resolved. Did you ever find a solution to this?
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Josh
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October 12, 2016 at 3:21 pm
When the print ticket email link redirects to the home page, that’s a good indication that the Ticket message type is disabled. You can activate the Ticket html message type by going to your WordPress Dashboard, then you go to Event Espresso > Messages > Settings, then you click html to open the view of the html message types, then click and drag the Ticket Message type into the active box.
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amcfamily
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October 12, 2016 at 3:48 pm
Thanks Josh! I had checked the email settings there but didn’t realize I also needed to enable the HTML setting separately. That fixed the issue.
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