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Emer
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June 10, 2016 at 10:36 am
Hi, I’m using paypal pro and when someone wants to pay for a ticket it shows this error
https://goo.gl/clRFCC
I don’t know what it means, all the fields are filled and seems it is ok, but the message is showing I’m not sure why.
Also when this happen the payment is made and it is marked as completed but in registration page it is showing as pending (paypal received the payment) and the registrant emails are not triggered but the admin emails are.
https://goo.gl/j8qWdO
I have cleared the cache, checked auto return on paypal, checked the pp api data, etc but nothing seems to fix it.
Do you have and idea how to resolve this?
Thanks!
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Lorenzo Orlando Caum
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June 10, 2016 at 10:47 am
Hello Emer,
PayPal Pro (website payments pro) is an onsite option for accepting credit cards and bank cards so the auto return would not apply.
Could you share a link to any active event page and could you let us know the country that you are located in?
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Lorenzo
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Emer
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June 10, 2016 at 11:07 am
Hi Lorenzo,
I made this test event https://goo.gl/y9KwYN
Our developers are in Costa Rica (testing does not work there) but we have made test from USA with the same results, let me know if you need an admin access.
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Lorenzo Orlando Caum
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June 10, 2016 at 12:22 pm
Hi,
I have a few more questions that will help us find a solution.
PayPal Pro is available in US, UK, and Canada so the merchant account itself should be in one of those countries. From your feedback, it may be from the United States and your team is located in Costa Rica which should not be an issue.
Are you testing in sandbox (debug mode) or live mode?
Also, could you temporarily deactivate all other plugins and reactivate only Event Espresso and re-test?
That should rule out a conflict with another plugin.
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Lorenzo
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Emer
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June 10, 2016 at 4:58 pm
Hi, I’ve duplicated our site to continue testing, it’s easier I think.
About your questions:
No, it is not in sandbox, it is live (I’m sure) by the way I found something very strange, I’m doing test with a test credit card visa (4111111111111111), when I pay with that cc and if the payment is less $101 then the payment/event is approved (emails are triggered, etc), is that only me or is it a security issue? As I said, I’m sure that I´m using the live api.
I did not disable the other plugins but I have not seen the “primary registrant” error again.
I know, it sounds weird maybe is a bad installation, I’m going to try to update all plugins maybe it helps.
Let me know your thoughts.
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Tony
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June 13, 2016 at 5:49 am
No, it is not in sandbox, it is live (I’m sure) by the way I found something very strange, I’m doing test with a test credit card visa (4111111111111111), when I pay with that cc and if the payment is less $101 then the payment/event is approved (emails are triggered, etc), is that only me or is it a security issue? As I said, I’m sure that I´m using the live api.
So if you go to Event Espresso -> Payment Methods -> PayPal Pro
There is a ‘Debug Mode’ setting there. What is it set to?
Have your developers altered Event Espresso at all?
The ‘An invalid registration was received.’ error means that the function used to trigger the email notifications is not being passed a valid registration from the transaction.
Can you link me to a new event I can view this on? The above event is no longer valid.
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Emer
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June 13, 2016 at 8:20 am
Hi Tony,
-The debug mode is off: https://goo.gl/25Z7uC
-No, we have not edited EE, only the templates.
-“An invalid registration was received” what is that? I haven’t seen that message.
-Sorry, here is a new event http://goo.gl/HjCqSS
I will update all EE plugins, hoping it helps.
Thanks!
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Lorenzo Orlando Caum
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June 13, 2016 at 10:20 am
Hello,
Are you still experiencing the error that was originally reported?
I sent through a registration under the name USERTEST TESTUSER using a test-only card and it correctly rejected the transaction:
https://www.paypalobjects.com/en_US/vhelp/paypalmanager_help/credit_card_numbers.htm
Also, I see that you are using another ecommerce platform on the site along with Visual Composer. VC recommends 128M of memory so if there are many plugins running on the site, then I would also increase the memory available to PHP through the wp-config.php file:
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
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Lorenzo
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