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Primary Registrant Emails are Empty

Posted: November 16, 2017 at 9:07 am

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kdaily

November 16, 2017 at 9:07 am

All of my primary registrant emails are empty. Admin emails aren’t. Please advise.


Josh

  • Support Staff

November 16, 2017 at 1:25 pm

Hi there,

Can you check the template editor for the Primary Registrant Emails? Those can be opened by going to Event Espresso > Messages > Default Message Templates.

If you find that the templates themselves are empty, you can click on the reset button to reset the template back to the defaults. Please note, if you made edits to the other emails for that context, you can stash those changes in another open tab (or into a text file) and reapply the changes after resetting the templates.

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