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Celf Creative
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January 4, 2018 at 10:25 am
Hi recently our EE4 installation won’t let us input any ticket prices. As soon as you set the ticket amount it resets back to 0.00.
I can provide login account.
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Celf Creative
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January 4, 2018 at 10:26 am
UPDATE: It resets back to 0 upon hitting publish. Sorry for the vagueness.
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Josh
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January 4, 2018 at 10:35 am
Hi there,
What may be happening there is another plugin that uses another version of accounting.js is causing a conflict. Does the issue resolve itself if you temporarily deactivate all other activated WordPress plugins?
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Celf Creative
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January 4, 2018 at 10:55 am
Hi Josh,
Thanks for the reply. So far I have:
Deactived all plugins – X
Swicthed Theme – X
Switched theme & Deactived all plugins – X
Many thanks
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Josh
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January 4, 2018 at 11:11 am
Should I assume that you ruled out a plugin conflict?
In that case, can you take a look at the site’s database and check for the existence of the tables that Event Espresso uses to store data? There should be a handful of tables that include the prefix _esp_.
If for some reason those tables were not created when Event Espresso 4 ran its activation scripts, that might be the result of the database user being set up to not allow WordPress to add new tables. See also:
https://codex.wordpress.org/it:Rendere_WordPress_sicuro#Restricting_Database_User_Privileges
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Celf Creative
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January 5, 2018 at 1:56 am
Hi Josh, thanks for the feedback.
Correct – the plugin confliction has been ruled out.
After looking in the database table esp_ticket – the tickets have been created, however the price was also blank – 0.000
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Celf Creative
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January 5, 2018 at 2:04 am
Also I’ve noticed, everytime I edit a ticket in the event – it creates a new one instead of updating the details of the original. Thus setting it to blank. 0.000
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Tony
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January 5, 2018 at 4:20 am
If you open up Chrome Dev Tools (or similar) and look at the console, then edit a ticket (you don’t need to save), do you see any errors shown there?
Also, go to Event Espresso -> Pricing.
Do you see a base price listed there?
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Celf Creative
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January 5, 2018 at 4:53 am
Hi All, Thanks for the feedback thus far. I have a solution:
Pulled it down onto my local dev enviroment.
Deactivate plugin.
Deleted all Tables relating to _esp_.
Reactived the plugin – recreating tables.
Edited price – worked! Hooray!
Did the same on the live enviroment – Didn’t work.
It couldn’t add all the tables again. Even though the db user had full permissions.
Therefore I migrated to a new db witha new user and no problems.
I’m not entirely sure what happened to the database. But this worked.
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Tony
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January 5, 2018 at 5:33 am
Strange, but I’m glad you got it working.
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