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S’cool Moves, Inc.
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October 17, 2014 at 9:20 am
Yesterday I said that this issue was resolved, and then it stopped working again…
I built my website on a testing server and then brought it over for launch onto my hosting. Afterwards, everything works except for the admin of just EE4- it gets a white screen of death. I have tried repairing the database as well as deactivating and deleting the plugin then re-installing and reactivating.
Does anyone have any suggestions?
I have done a WP Migrate DB, and it actually fixed a few things on my site- and it worked great. I was able to navigate to the backend of the EE4. But about an hour later, I tried again and White Screen of Death again. I tried using an Incognito window, and tried a hard refresh as well.
Any more suggestions?
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Lorenzo Orlando Caum
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October 17, 2014 at 9:33 am
Hi Matt,
Try temporarily enabling debugging through your wp-config.php file in your WordPress root:
https://gist.github.com/848801a1173be464fbe7
This should show you some errors. Copy and paste those here.
You may want to also raise the memory available to PHP:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
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Lorenzo
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S’cool Moves, Inc.
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October 17, 2014 at 10:20 am
Hi Lorenzo,
I did turn on the debugging yesterday, and so far all I have in the debug.log file is this:
[16-Oct-2014 22:17:43 UTC] Use Google Libraries: WordPress appears to be requesting a non-standard version of swfobject (version 2.2-20120417). Using version provided by WordPress to ensure compatability.
I disabled Use Google Libraries.
Is there a way to push new debugging info?
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Lorenzo Orlando Caum
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October 17, 2014 at 10:27 am
Hi Matt, it should update on its own.
Could you rename the Event Espresso plugin folder using an SFTP or FTP client?
event-espresso-core-reg –> event-espresso-core-reg1
Then does the WP dashboard come back?
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Lorenzo
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S’cool Moves, Inc.
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October 17, 2014 at 10:29 am
The WP dashboard is accessible. The only part I can’t access is EE4 admin pages.
I can rename the plugin folder, if you need me to test something.
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S’cool Moves, Inc.
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October 17, 2014 at 10:31 am
For instance, if I click on Espresso Events/Events it goes to:
http://www.schoolmoves.com/wp-admin/admin.php?page=espresso_events
And is just a white screen.
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Lorenzo Orlando Caum
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October 17, 2014 at 11:04 am
Hi,
Could you remove the plugin and try a reinstall with a fresh copy through WordPress Plugins?
If it still fails, then please try temporarily deactivating other plugins to rule out a plugin conflict.
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Lorenzo
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S’cool Moves, Inc.
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October 17, 2014 at 2:51 pm
Hi Lorenzo,
It looks like WordPress SE0 was the culprit. I deactivated and it started working.
Any idea on how to resolve this issue, because this WordPress SEO is a very important part of how I operate websites.
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Lorenzo Orlando Caum
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October 17, 2014 at 3:37 pm
Hi,
The current version of Event Espresso 4.4.3 was tested with WP SEO earlier this month and we didn’t run into any issues.
What is the version number for WP SEO?
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Lorenzo
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S’cool Moves, Inc.
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October 17, 2014 at 3:53 pm
WP SEO Version 1.6.3
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S’cool Moves, Inc.
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October 17, 2014 at 3:55 pm
I do have Version 4.4.3.p
WP SEO Version: 1.6.3
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Josh
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October 17, 2014 at 3:58 pm
Matt,
When you deactivate a plugin, it frees up memory. Did you try raising the memory limit earlier when Lorenzo suggested trying that? If so, is this site hosted on something like a cheap Godaddy account? You’ll likely need more memory to run this site.
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S’cool Moves, Inc.
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October 17, 2014 at 4:44 pm
I did set it to 64, and now I just set it to 96.
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Josh
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October 17, 2014 at 5:01 pm
You can check to see if you’re actually getting the additional memory. Some hosts will disable the wp-config.php WP_MEMORY_LIMIT definition. There’s a place you can check in the Event Espresso – Maintenance page to see what your host has set for a memory limit. You go to Event Espresso > Maintenance > System Information then look under php.ini_settings you’ll find what the host set for memory_limit.
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S’cool Moves, Inc.
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October 20, 2014 at 11:02 am
I checked and the memory limit was successfully set to 96mb.
I reactivated WordPress SEO, and it looks as though EE4 is running well with it activated.
I will let you know if for some reason this changes, but for now this can be marked as resolved.
Thanks,
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