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Brett Hendrix
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March 14, 2017 at 11:25 am
I have been using Event Expresso 4 for over a year. I went in to create a new event and when I clicked on the plugin, I received an error message stating the page was not working.
Do I need to uninstall the plugin and reinstall? If so, will all of my archived information still be available?
Thank you for the help!
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Josh
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March 14, 2017 at 12:12 pm
Hi Brett,
Do you have the exact text of the error message you saw?
It’s not clear whether it will help, but it will not hurt anything if you deactivate, delete, then re-upload a fresh zip of the Event Espresso plugin (your event data is stored in the database tables of your website).
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Brett Hendrix
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March 14, 2017 at 12:20 pm
This is the message I receive:
“The changinglanesministries.com page isn’t working.
changinglanesministries.com is currently unable to handle the request.
HTTP ERROR 500”
I have been able to access other pages or plugins without issues.
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Lorenzo Orlando Caum
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March 14, 2017 at 12:59 pm
Hello Brett,
We would like to see the cause of the error and WP debugging should help with this. Could you temporarily turn on WordPress debugging on your site?
Add the constant in the following link to your wp-config.php file:
https://gist.github.com/lorenzocaum/848801a1173be464fbe7#file-gistfile1-php
The wp-config.php file can be found in the WordPress root which is where the wp-admin, wp-content, and other files and folders for WordPress resides.
Then please try to trigger the error for Event Espresso and you may something on the screen. Could you copy and paste that here into a reply?
If you do not see an error on your screen, then please browse to this location using your SFTP or FTP client (e.g. FileZilla, Cyberduck):
/wp-content/debug.log
You should see an error recorded within the file. Please copy and paste that here in a reply.
Then go ahead and immediately deactivate WordPress debugging by removing the constant that was recently added (or setting it to false) and saving changes:
https://gist.github.com/lorenzocaum/848801a1173be464fbe7#gistcomment-1239850
—
Lorenzo
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Brett Hendrix
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March 14, 2017 at 3:08 pm
Below is what I received from the log.
[14-Mar-2017 21:05:35 UTC] PHP Warning: Creating default object from empty value in /home/changey/public_html/wp-content/themes/hybrid/library/functions/core.php on line 27
[14-Mar-2017 21:05:35 UTC] PHP Warning: Creating default object from empty value in /home/changey/public_html/wp-content/plugins/hybrid-hook/hybrid-hook.php on line 121
[14-Mar-2017 21:05:38 UTC] PHP Warning: Creating default object from empty value in /home/changey/public_html/wp-content/themes/hybrid/library/functions/core.php on line 27
[14-Mar-2017 21:05:38 UTC] PHP Warning: Creating default object from empty value in /home/changey/public_html/wp-content/plugins/hybrid-hook/hybrid-hook.php on line 121
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Garth
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March 14, 2017 at 4:06 pm
Those appear to only be PHP warnings, and for some sort of hybrid-hook plugin. Can you try disabling that plugin, and/or other plugins to see if there is a conflict between your plugins?
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Brett Hendrix
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March 14, 2017 at 7:35 pm
The plugin in the error is for an old theme that has been deleted. The plugin is not uploaded at this time. I have deactivated, deleted and reinstalled Event Expresso. I can now see the next page on each of the sections of Event Expresso (Events, Registrations, etc.), but the next level of information (opening an event, etc) brings the error message.
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Josh
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March 14, 2017 at 8:46 pm
An HTTP ERROR 500 could be the result of your application running low on memory and crashing on that page request. In which case, you can bump up the amount of memory available to WordPress by following this guide:
You can increase the amount of memory available for WordPress by following this guide:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
You can use an [FTP client][1] and [a text editor][2] to edit the site’s wp-config.php file:
[1]: http://codex.wordpress.org/FTP_Clients
[2]: http://codex.wordpress.org/Editing_Files#Acceptable_External_Editors
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Brett Hendrix
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March 15, 2017 at 10:50 am
I worked with my host and increased the php size limit. Unfortunately, i’m not seeing a change in the problem.
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Josh
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March 15, 2017 at 11:21 am
Hi Brett,
That’s great that they increased the PHP memory limit, but did you bump the amount of memory that’s available to WordPress?
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Brett Hendrix
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March 15, 2017 at 2:01 pm
Yes, they were already increased. still no change.
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Josh
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March 15, 2017 at 3:03 pm
May I ask, increased to how many bytes?
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Brett Hendrix
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March 15, 2017 at 4:30 pm
Sure!
define(‘WP_MEMORY_LIMIT’, ‘128M’);
} else {
define(‘WP_MEMORY_LIMIT’, ’96M’);
}
}
if ( ! defined( ‘WP_MAX_MEMORY_LIMIT’ ) ) {
define( ‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );
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Josh
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March 15, 2017 at 4:36 pm
That does not look correct. I might be missing the first part of the if statement, but in any case there shouldn’t an “if something then define this much memory, and if not, then define this much memory”. There should be one line of code there to define the memory limit, and for your site that should be at least 128MB. So you should replace that whole block that starts with if with:
define( 'WP_MEMORY_LIMIT', '128M' );
Then after you get that straightened out, and it’s still throwing an http 500 error, your next step is try deactivating some of the other plugins on that site and see if that helps.
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Brett Hendrix
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March 15, 2017 at 4:49 pm
It looks like a plugin was the issue. Thank you for your help!
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Tony
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March 16, 2017 at 5:35 am
Hi Brett,
I’m glad you found the problem, would you mind sharing which plugin caused the conflict?
I’d like to update our Known Third Party Plugin & Theme Conflicts with details for future reference if we can reproduce the problem.
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