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seniorp
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March 16, 2023 at 5:53 am
On the website: https://seniorprovisions.com
During plugin updates, we got the white screen of death. Found this error. Plugin is currently deleted because issues were still occurring even with deactivation. Thanks!
This plugin failed to load properly and is paused during recovery mode.
An error of type E_COMPILE_ERROR was caused in line 119 of the file /www/wp- content/plugins/event-espresso-core-reg/espresso.php . Error message: require_once():
Failed opening required ‘/www/wp-content/plugins/event-espresso-core- reg/core/bootstrap_espresso.php’ (include_path=’.:/usr/share/php’)
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Tony
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March 16, 2023 at 6:09 am
Hi there,
Plugin is currently deleted because issues were still occurring even with deactivation. Thanks!
Sorry, I don’t follow this, if a plugin is deactivated it doesn’t load so may I ask what was happening when it was deactivated? Exactly the same error?
I assume you have FTP access to the site?
You don’t need it right now but just incase the error is thrown again you’ll need it to de-activate the plugin, but what I would do is download the latest Event Espresso .zip file from your account page HERE
Then on the site go to Dashboard -> PLugins -> Add new -> Upload plugin.
Select the zip file you just downloaded, install and activate.
I can test this for you if you’d like but will need both WP Admin and FTP credentials to do it, if you prefer that you can send both using this form:
https://eventespresso.com/send-login-details/
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seniorp
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March 16, 2023 at 2:15 pm
I deleted and deactivated the plugin, so the site was loading when I put in the support ticket. I followed your recommendation to download and install the latest. there was still an update, but there were no issues with it updating. site has full functionality. thank you!
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Tony
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March 16, 2023 at 3:54 pm
You’re most welcome.
With the error you posted, it looks like the update failed when copying the files over. This:
Failed opening required ‘/www/wp-content/plugins/event-espresso-core- reg/core/bootstrap_espresso.php’
Is saying it can’t find one of our core files which MUST be in the install for it to work. Now, without sounding like I’m trying to push the blame off here, we provide the .zip file containing all files and then WordPress itself extracts that zip to update the plugin, so something has gone wrong with that extraction process but what I have no idea.
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