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WBN
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June 18, 2018 at 7:44 am
Good Morning, We are all of sudden experiencing a conflict with the plugin, and we have not made any changes to our theme or added any new plugins. The conflict is that when we go to go to our menu in the backend of our website. We get a blank page, if we deactivate the EE plugin we are able to access like normal. The website is Esterochamber.org Please Advise, thank you.
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Josh
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June 18, 2018 at 8:35 am
Hi WBN,
There was a known issue with two Mega Menu plugins where the menu page would throw a fatal error, but that issue was fixed in Event Espresso 4.9.63.p. Can you update to the current version of Event Espresso 4?
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WBN
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June 18, 2018 at 8:42 am
If I update the EE3 plugin to the EE4 plugin will it keep all the information I am using on the site?
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Josh
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June 18, 2018 at 9:01 am
Are you sure your site has the EE3 plugin? I checked and Esterochamber.org has Event Espresso Version 4.9.62.p installed and activated at the moment.
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WBN
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June 18, 2018 at 9:28 am
Yes, I just double checked we have not installed EE4 on this particulat site.
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Josh
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June 18, 2018 at 9:54 am
May I ask what did you double check? The reason I ask is because the source of your site’s web page reports that it’s on Event Espresso version 4.9.62.p.
https://slack-files.com/T02SY781D-FB98R8FCL-2dd2905dd8
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WBN
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June 18, 2018 at 1:36 pm
I am sorry , you are correct we were looking at our EE account not the actual website. WE just recieved the request to update and we updated the issue is no longer.
Thank you
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