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TREadvancedtraining
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May 20, 2019 at 8:15 pm
Hi, my client is unable to open her phone app. When she clicks on it she gets the message “Event Espresso HD needs to be updated. This app needs to be updated by the developer to work on this version of IOS”.
Can someone offer a suggestion?
Thanks
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Tony
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May 21, 2019 at 2:30 am
Hi there,
Are you using EE3 or EE4?
Event Espresso HD would suggest you are using the EE3 app, which has not been updated to work with the latest versions of iOS but the EE4 app should.
This is the EE4 app:
http://evts.io/EE4_Apple_App
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TREadvancedtraining
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May 21, 2019 at 7:49 am
Is this the correct app?
https://drive.google.com/file/d/1hoBE5g8Aq6JR_gTt4ZWKJNDvZazCHqkD/view?usp=sharing
Thanks
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Tony
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May 21, 2019 at 8:25 am
Yes, that’s the correct app.
That’s the app your getting the above message with?
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TREadvancedtraining
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May 21, 2019 at 9:53 am
That’s the one I have but I don’t have the xr iphone. Should I tell the client to re download the latest version from the app store?
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Josh
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May 21, 2019 at 9:57 am
I’d advise they make sure they have the correct app. The current version number of the app for EE4 is Version 2.6.5. If they have any other version they’ll need to get the latest version from the app store.
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TREadvancedtraining
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May 21, 2019 at 12:00 pm
Problem is she says she can’t open the app to figure out what version it is. She just sees the error messages when she clicks on it.
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Josh
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May 21, 2019 at 12:17 pm
If the error message says Event Espresso HD, then she has the wrong version of the app. The Event Espresso HD app was for EE3.
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TREadvancedtraining
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May 21, 2019 at 1:14 pm
Thanks Josh. Sorry to belabour the point but I just want to be clear on what I should tell her to do. She should go to the app store and search for Event Espresso 4?
Thanks!
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Josh
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May 21, 2019 at 1:31 pm
Yes. The Event Espresso 4 app is available to download from the app store. She should also delete the EE3 app to help avoid any confusion in the future.
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TREadvancedtraining
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May 22, 2019 at 7:53 am
OK I’ll let her know, thanks
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