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utahhockey
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March 16, 2014 at 5:06 pm
This problem occurs quite often for us. Users think they have purchased tickets or registered for an event and do not complete the process. I wonder if it occurs when the user gets handed off to the payment gateway? Are there any other users experiencing this? I doubt this is an actual bug, but perhaps there is a workflow that we could improve?
http://universityofutahhockey.com/fans/tickets/?ee=53
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Dean
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March 17, 2014 at 12:28 am
Hi,
I ran a test registration on the site and saw nothing out of place.
The incomplete registration status is the default status when someone registers but hasn’t paid.
I am assuming that the ones you are getting have definitely not paid? (So we can rule out any gateway issues).
If that is the case, then there isn’t much I can advise barring speaking to your customers to find out why they didn’t proceed with the payment.
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