Support

October 31, 2018 at 10:46 am

Hi there,

Have you flushed your permalinks since installing the people add-on?

the issue is with ‘pretty’ permalinks, this isn’t working:

https://www.imvets.com/people/chris-mcreynolds/

This is:

https://www.imvets.com/?espresso_people=chris-mcreynolds

Go to Dashboard -> Settings -> Permalinks.

Just load that page and then retyr the above, does it work then?

October 31, 2018 at 11:19 am

You actually don’t do anything other than just load the page. WordPress will refresh the rewrite rules when the page loads.

October 31, 2018 at 2:43 pm

So far I have tried going to permalinks and refreshing, resaving.

Then your permalinks have been flushed, as the other ‘people’ are working this isn’t the issue.

I also deactivated my re-direct plugin.

De-activating the plugin may not disable the redirect, it depends how its been done.

I still can not get the pages to load.

Which pages? The only page that doesn’t load for me is Chris’s:

https://www.imvets.com/people/chris-mcreynolds/

These all work:

https://www.imvets.com/people/
https://www.imvets.com/people/andra-detora/
https://www.imvets.com/people/amelia-keith/

Do they not work for you?

If you compare Chris’s ‘person’ in EE, with either of the others, are any of the options different (apart from the obvious such as details for that specific contact)?

October 31, 2018 at 3:38 pm

Strange, for me all of those links work other than Chris’s.

I just did a quick test using https://www.browserling.com

Which is basically a site that allows you to test a site in various different browsers and it showed Chris’s page fine – http://take.ms/xHZyo

(You only get 3 min of session time per visit free which is why the banner is showing in that screenshot)

With that I tested in IE 11 on my local machine, again it worked – http://take.ms/nCjAZ

Visiting exactly the same page in Chrome redirects to home, side by side – http://take.ms/2DrfP

I suspect the request may be tripping up some form of security on the server (mod_sec for example) and its redirecting back to home, you’ll need to check with your host and have them confirm this.

I might need to find some other way to make this work without using the extension, unless there are anymore ideas?

This doesn’t appear to be an issue with the People add-on, so switching to another method could very well lead to the same result further down the line.