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Affinity
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June 7, 2017 at 6:46 pm
Hi there,
According to this post – https://eventespresso.com/topic/ticket-status-sold-out-but-no-tickets-sold/ – it sounds like one can change the timer countdown value that holds tickets in limbo for pending registrations/payments. Could you advise on how this value can be changed? Our client would like to hold the tickets for only 30 minutes.
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Josh
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June 7, 2017 at 8:16 pm
I should clarify, the tickets are not held in limbo for pending registrations/payments. They are reserved until the registration is finalized. Which means if the registration is finalized but no payment is made, the ticket is released back into the inventory and is no longer reserved.
I can advise educating your client that shortening the timespan may result in the undesired effect of registration form issues where the time expires before the registration form is filled out. We’ve found that people may need more time to gather their registration and payment information, and may have interruptions that take them away from their device a moment.
If they insist on making this change, you can add the following code to the website:
add_filter( 'FHEE__EE_Session__construct___lifespan', 'ee_change_reg_time_limit' );
function ee_change_reg_time_limit() {
return 30 * MINUTE_IN_SECONDS;
}
You can add the above to a functions plugin or into your WordPress theme’s functions.php file.
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