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iccf
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September 7, 2017 at 9:42 am
There are some events that having pending payments and some that do not, can you please help with why these payments are pending?
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Josh
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September 7, 2017 at 9:48 am
Usually a pending payment means they went to the payment site but didn’t complete the payment form. You can check with the registrant to see if they need help with completing the payment form.
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iccf
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September 7, 2017 at 4:10 pm
Josh-
It definitely seems to be a technical issue on the plugin side because it’s all for the same event and I’m not having that issue with any other event. Maybe you could login to the site and have a look?
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Josh
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September 7, 2017 at 9:10 pm
What would I be looking for specifically that you don’t already see? Are you sure it’s happening with only one event? The reason I ask is because earlier you wrote:
There are some events that having pending payments and some that do not,
Generally registrations that have a pending payment status are not the result of a plugin error, they’re the result of non-payment. The first thing to check is whether there was a payment made. If there was a payment made and the registration status is pending payment, then something isn’t working correctly. If there wasn’t a payment made then the registration status should actually be pending payment.
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