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HopFamilies
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July 24, 2015 at 10:26 am
Our event has 1 required ticket and a bunch of free tickets. The definition for pending payment states
A status of Pending Payment means that a registration has not paid but they ARE able to make payments (if necessary). Pending Payment registrations do NOT count towards registration limits, remaining tickets, and calculations for available seats. If registration for a free event occurs, then registrations are automatically set to Approved. For paid tickets, Pending Payment registrations are set to Approved when full payment is recorded.
How does this affect tickets and seats? If a registration is pending payment, do the free tickets behave like they are approved?
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Lorenzo Orlando Caum
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July 24, 2015 at 10:54 am
Hi, a free ticket option (no payment needed) would count as a registration.
If a payment is due on a ticket, then that would not count until the registrant/attendee has completed their payment.
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Lorenzo
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HopFamilies
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July 24, 2015 at 7:02 pm
Perfect!
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HopFamilies
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August 6, 2015 at 7:08 am
How does this work when one ticket is paid and other tickets are free? From what we can tell, unless the 1 ticket is paid, the free registrations do *not* count.
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Lorenzo Orlando Caum
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August 6, 2015 at 11:48 am
Hi, only the registrations for the paid tickets should be affected (e.g. counted against the registration limit on a ticket). This is because there is a link between an attendee/registrant and a ticket option.
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Lorenzo
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Lorenzo Orlando Caum
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August 6, 2015 at 11:53 am
Hi,
I’m sending another post as my prior reply may be confusing.
A registration via a free ticket will be approved and that should update the ticket quantity remaining.
A registration via paid ticket should also be approved and update the ticket quantity remaining.
A registration that is pending payment should not update the ticket quantity remaining since this person has not paid yet.
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Lorenzo
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HopFamilies
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August 7, 2015 at 9:34 am
OK, that confirms the behavior we have been seeing, thanks.
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Tony
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August 7, 2015 at 10:16 am
Just to add to this.
If you have a mixture of Paid and Free tickets within a registration, none of the tickets will be approved until the Paid ticket is Approved.
So in your example you have a registration free, then the classes are ‘free’ (because your paying the registration free) so when someone registers for the Registration Free ticket and 3 of the classes, the 3 ‘Free’ tickets will remain Pending Payment.
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