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Angus Russell
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October 20, 2014 at 8:21 am
I looked this up in the forums and it appears I may have created this problem when setting up my PP payment button.
At that time I ticked the boxes so that clients were redirected to a thank you page, and a registration cancelled page.
From what I understand from the forum posts these choices interfere with the EE3 set up. Therefore I should reconfigure these not to send and then reset the button and paste the new code in the PP settings in EE?
All the returns are automatically handled within EE3 – correct?
BTW this doesn’t seem to happen every time!
Thanks
Angus
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Tony
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October 20, 2014 at 8:39 am
Hi Angus,
At that time I ticked the boxes so that clients were redirected to a thank you page, and a registration cancelled page.
Can you explain which options these are please?
On the registrations that this does happen with, the user is returned to the thank you page, with the registration status set as incomplete. Within the admin, do they stay incomplete or do the update to correctly show complete?
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Angus Russell
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October 20, 2014 at 10:56 am
It’s in Step 3: Customize advanced features (optional)
Take customers to this URL when they cancel their checkout
Example: https://www.mystore.com/cancel
Take customers to this URL when they finish checkout
Example: https://www.mystore.com/success
My understanding, form other forum support, is that these interfere with the EE3 setup?
Thanks
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Lorenzo Orlando Caum
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October 20, 2014 at 11:24 am
Hi,
Please update the auto-return URL in your PayPal account to the thank you page for Event Espresso.
This is usually:
example.com/thank-you/
http://cl.ly/image/0n0c392E3f1n
—
Lorenzo
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Angus Russell
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October 20, 2014 at 9:58 pm
the auto-return is set up in EE3 in that way.
I was referring to setting up the autoreturn in PP when creating the payment button I have set the URLs to the EE3 Thank you … and Registration Cancelled pages.
Should I deactivate the option in the PayPal settings? The ones in Step 3 of creating the payment button in PayPal?
Thanks
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Tony
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October 21, 2014 at 2:07 am
Ah, now I understand, when using Event Espresso and Paypal you do not create buttons through Paypal themselves, but use our integrated payment gateway for PayPal. This dynamically sends the relevant details to PayPal and should update the transactions correctly.
If you go to Event Espresso -> Payment Settings.
Within that screen you will find ‘Paypal Settings’, activate that and input your details there, then save the settings.
Your users will now be given the option to pay via PayPal during the registration.
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Angus Russell
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October 21, 2014 at 4:10 am
The PP settings are all activated within EE3 but I added the email code from PayPal into the Button Image URL text box.
Not explained by our developer!
So, I can do that so long as it is only an image file URL? Which is what I have done – created the button I wanted and then linked to the URL of its image.
Could the setup I have been using have created a problem whereby when people create an account it only sets it up as inactive and not live as a subscriber (our default setting)?
Thanks
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Josh
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October 21, 2014 at 7:57 am
Yes, the paypal button image field should only have a URL for a button image. Adding code from PayPal will break the process.
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Angus Russell
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October 21, 2014 at 10:16 am
Thanks Josh.
Is it possible that this interruption in the payment process is what has caused the issue with accounts being opened as “inactive” as opposed to “subscriber” – we have a m/s process set up.
Cheers
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Josh
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October 21, 2014 at 10:58 am
Hi Angus,
I have no idea about what you’re asking about. Have you set something up that automatically creates a user account when they register for an event or something like that?
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Angus Russell
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October 21, 2014 at 11:14 pm
Hi Josh,
Sorry! We have the members add-on, and when people create an a/c (optional) they are supposed to go straight to being an active “subscriber” but instead become an “inactive”.
Could this be related to this PayPal issue?
Thanks
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Josh
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October 22, 2014 at 7:11 am
Hi Angus,
I don’t think so. Unless you’re looking at their payment status, which would be inactive.
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Angus Russell
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October 22, 2014 at 7:52 am
Thanks Josh. Definitely m/s status I’m looking at.I made the changes to the payment setup as suggested, so let’s see what happens. For now I’ll leave this pending!
Thanks all.
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