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Geoff Warrell
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July 18, 2013 at 9:13 am
I’m considering buying the pro version of EE for my website. I have installed the Lite version to get a feel of how it works, and overall I’m quite impressed.
I’ve noticed however that after registration and payment, Payment Status ip updaded to completed with a green tick in the admin area. If I issue a refund via PayPal, that payment status stays as completed. I was expecting this status to change to Refunded or something similar. Is there a way to do this?
I have to say, your support documentation is restrictive for people who are trying to find out answers before buying. This very question has been answered before, but i cant view the staff’s answer to the question, only the post by the customer. Not good.
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Josh
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July 18, 2013 at 9:39 am
Hi Geoff,
After a refund is sent the payment status can be changed manually in the admin. Event Espresso doesn’t currently automate refunds.
Thanks for taking time to leave the valuable feedback about the way the forums do not allow full access to non-customers. One of the reasons this was done was due to many folks using pirated copies of Event Espresso that they didn’t pay for. What was happening was they would set up a free forum account here and it gave them full access to support that they did not pay for. It was a tough business decision that the owners of Event Espresso made and we realize it does not make everyone happy.
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Geoff Warrell
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July 18, 2013 at 11:34 am
That’s a real shame. It appears to me that EE has the capability of using PayPal’s IPN, as it updates the payment to ‘completed’. SO if the functionality is there why wouldn’t it be used?
Regarding the support – i appreciate that there are criminals out there using pirated software, but don’t treat us all like them! Pirating, however much I detest and despite it, is not my problem – that’s for you guys to stay one step ahead, without it impacting the people who do not take part in this practice.
EE as a whole is great, but I don’t think it’s for me. I’m just thinking, if it’s managed to annoy me already with this, the support pages and a few other “niggles”, imagine what it’l be like in the real environment. I just can’t implement something that’s supposed to automate the events process, but then falls down on something fundamental like refunds. To have to manually log into the admin panel, and search for the entry in potentially hundreds of entries, and manually change its status for me, is shabby.
I wonder how it would work if when using the member add on a member cancelled a registration themselves?
I’m so sorry to rant, I’ve just spent far too long trying to find the answer to this problem, and worked on my site to start to integrate it, and now i realise its no good. If you had just documented the refund issue (and give me access to it!) I could have made that decision a long time ago.
I would however like to thank you for your quick response – one good point at least.
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Josh
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July 18, 2013 at 11:48 am
Thanks for the feedback. I respectfully disagree with one point though: Asking people to pay for access to support and documentation is not the same thing as treating them like criminals.
To further that point, since Event Espresso is licensed under the GPL, using a pirated version of Event Espresso is not illegal. So while it may be unethical, shady, or in bad taste, it’s not a criminal activity to use Event Espresso without paying.
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Seth Shoultes
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July 18, 2013 at 12:49 pm
Hi Geoff,
This isn’t something that has been highly requested by our users to date. However, I will add it to our feature request list.
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