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Paypal Refund Error – did not apply and also sent emails to all registrants

Posted: October 13, 2017 at 8:50 am

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Tim Monk

October 13, 2017 at 8:50 am

Tried to apply a refund for a cancelled event. Added the transaction code – clicked apply refund, seemed to regenerate the page, nothing in the Payapal account and emails requesting money sent to other registrants.Help as I don’t want to try again. Tim


Josh

  • Support Staff

    •

October 13, 2017 at 8:55 am

Hi Tim,

You’ll actually need to initiate the refunds from your PayPal account. The apply refund option in Event Espresso only updates the transaction information for accounting purposes.


Tim Monk

October 13, 2017 at 9:08 am

Thanks Josh
Oh ok – why did other people get the reminder emails?
Tim


Josh

  • Support Staff

    •

October 13, 2017 at 9:17 am

Did you check any of the boxes next to “Send Related Messages”? If yes that might be why.


Tim Monk

October 13, 2017 at 9:21 am

Ooh – don’t think I did, but not sure now – Thanks Josh
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Updated by Tim Monk 6 years, 12 months ago ago

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