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Visual Facilitators
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April 13, 2015 at 5:10 am
We got the first payment through PayPal Pro 2 days ago.
I can see all the data in the transaction of the client, the credentials are correct, but we can not see any payment receipt in the Paypal account.
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Tony
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April 13, 2015 at 8:50 am
Hi Heinz,
PayPal Payments Pro is available within the UK, US and Canada.
This is in relation to the PayPal merchane account and not the buyers address. If you notice within the screenshot the response from PayPal is ‘The merchant country is not supported’.
I’m guessing based on the registrant address you are located within Germany? If so you’ll need to use another on-site payment method than PayPal Pro.
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Visual Facilitators
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April 13, 2015 at 12:37 pm
Payment was from Germany, yes.
Does that mean the payment was not done? Why do we see the credit card infos than in EE?
Why is that anyhow related to geological issues as the Paypal Pro gateway takes the APIs?
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Tony
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April 13, 2015 at 1:03 pm
Does that mean the payment was not done?
No, the payment was rejected by PayPal.
Why do we see the credit card infos than in EE?
Because the user input those details which are sent to PayPal. EE will save the last 4 digits.
Why is that anyhow related to geological issues as the Paypal Pro gateway takes the APIs?
It is a restriction in place within PayPal, not EE.
This message – http://take.ms/kg3DF
Is sent directly from PayPal’s server, EE simply displays the response from PayPal (or other gateways) within that section, the message itself, is not set by ourselves.
You can see further examples of this here:
http://stackoverflow.com/questions/17629617/paypal-error-merchant-country-unsupported
http://www.jotform.com/answers/39322-Paypal-Pro-Error-Merchant-Country-is-Not-Supported
https://easydigitaldownloads.com/support/topic/error-merchant-country-unsupported-the-merchant-country-is-not-supported/
You can contact PayPal themselves to see if they can provide any further options although I would recommend using Stripe.
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Visual Facilitators
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April 17, 2015 at 12:28 pm
Thank you. Client confirmed that no payment was processed through PayPal and she payed by bank transfer.
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Visual Facilitators
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April 17, 2015 at 12:30 pm
Stripe is not an option for us, as it is US-based.
We would rather use iDeal but that is not available for Germany yet.
Sage Pay might be an option but is too expensive in the moment.
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Lorenzo Orlando Caum
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April 17, 2015 at 12:39 pm
Hi, Stripe is available in Germany and will allow you to accept card payments on your site.
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Lorenzo
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