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Sala Hiroshima
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March 25, 2015 at 1:44 pm
Hi there!
I’ve just activated the Paypal Pro payment but it doesn’t work. When I try to make a payment using this method and after filling all the necessary information that Paypal Pro requires I click the “Proceed to finalize registration” button and nothing seems to happen (only the message “Please wait while we process your registration. Do not refresh the page or navigate away while this is happening. Thank you for your patience.” appears). If I click a second time the same button then I’m redirected to the Thanks page showing the message “CONGRATULATIONS. Your registration has been successfully processed. Check your email for your registration confirmation.”. But the REG status for the registrant is “Pending Payment”.
I’ve checked the API information for my Paypal Pro account and all seems to be ok.
What could be the problem? Could it be a Paypal issue?
Thanks in advanced.
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Sala Hiroshima
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March 25, 2015 at 1:56 pm
I have this message in the “Gateway response” for the transaction in Event Espresso: “Security header is not valid”. So I assume that the problem is that I need an SSL certificate… 🙂
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Josh
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March 25, 2015 at 6:16 pm
Hi Sala,
The Security header is not valid error from PayPal usually means the API credentials entered in Event Espresso > Payment settings don’t match the ones in your account.
PayPal Pro requires a username, password, and API signature to be configured in your Payment settings. Please note that neither of these items are the login or password that you use to log into PayPal. They are completely separate from logging into your account and can be obtained by following these steps:
Go to the PayPal website and log in to your account.
Click “Profile” at the top of the page.
Click “API Access” in the Account Information column.
Click “View API Certificate or Request API Credentials”.
Select “Request API signature.”
Click “Agree,” and then click “Submit”.
Write down your API username, API password, and API Signature information. This is the information you will need to enter into the PayPal Pro gateway in order to configure the integration successfully.
Click “Done.”
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